What People Say About A.B. Walker & Son

Following every funeral, we send a feedback card to the family. We value every single comment and we keep records of all the feedback we have received. These individuals have given us permission to publish their feedback and we have included any suggestions for improvement to give a balanced view. Here is what some of our customers have said about our services in 2014:

June 2014

"A.B. Walker made a great contribution to make what could have been a very sorrowful and sad occasion such a tremendous blessing for our whole family.  Liz Brown is a star!”
Greener Family, Reading

"Cynthia made the whole process very easy, thank you.”
Dunn Family, Reading

"Many thanks for organizing everything so well at short notice, particularly music and order of service.”
Ridley Family, Reading

"Ruth is superb at her job – a huge asset to ABW.  Tony undertakes his work and leads with perfection.  Thank you.”
Reading

"Claire Curtis provided an excellent service and was at all times both caring of our needs and professional in her help.  We very much appreciated her assistance.”
Mr Conroy, Reading

"Everyone was extremely understanding, kind and helpful.  Thank you so much.”
Mrs Sharpe, Reading

"Many thanks for a very professional service.”
Mr Hill, Reading

"Can’t praise you enough.  Kind and friendly staff providing a truly professional and compassionate service.  So grateful to you all.”
Mrs Hatton, Reading

"The day was organized and timed to perfection.  Thank you for being so supportive and professional.”
Gahunia Family, Bracknell

"We were very pleased with your professional care and friendly approach for our family and us at this sad time.”
Richards Family, Bracknell

"Funeral director and staff could not have been more helpful and supportive.”
Mrs Glen, Bracknell

"I was very pleased and satisfied with every arrangement that was made.”
Bulbeck Family, Bracknell

"As expected, a first class service, thank you.”
Col Millington, Wokingham

"My whole experience was made easier by Matt (who called me out of hours), Pam a friendly voice on the phone and fabulous Heidi who acted like a good friend!! Heidi and staff at Wokingham were friendly, knowledgeable, helpful and made me feel important to them as they cared. Thanks.”
Mrs Smith, Wokingham

"Having used your services twice in 7 months we would unhesitatingly recommend your firm.  Pam was outstanding – thank you.”
Young Family, Wokingham

"The family was very pleased with the service you provided.  Thank you very much.”
Mr Webb, Wokingham

"Thanks to Pam (and Heidi) for guiding me through the whole process at a time of grief with help and understanding.”
Mr Chadwick, Wokingham

"We were very pleased with the handling of the service and the care of us by the Rev David Webster.  Kind and professional – to be recommended.”
Thatcham

"The care and attention from everyone was impeccable, we also appreciated the hearse taking mum around the farm one last time.  Thank you.”
Mrs Ronaldson, Caversham


May 2014

"From initial meeting until end of funeral, everything was conducted with first class professionalism.”
Mrs Barnes, Henley

"I used A.B. Walker form my father’s funeral in 1967 and my wife’s in 2007.  The standard has remained high.”
Mr Laneford, Reading

"We could not have wished for more caring, helpful and respectful people than Heidi and Pam.  James and his staff looked after us so well and made sure everything went smoothly on the day of the funeral.”
Mrs Lambe, Wokingham

"Lovegroves in Bracknell were our 2nd choice.  In comparison to A.B. Walker they would have a cover a very poor 6th.”
Mr Prangley, Bracknell

"We are very pleased with Walkers, particularly Heidi who was brilliant.  Thank you.”
MrsSkegg, Wokingham

"Very good all round service.  A great comfort.”
Mr Barton, Reading

"Very pleased with all aspects of the service you provided.”
Mr Connor, Bracknell

"We were very pleased with the service from the day Ivy died until her funeral.  Very well done to all the staff.”
Wokingham

"Claire was very understanding and helpful.  Couldn’t have wished for better.”
Mrs Phillips, Reading

"Excellent service with attention to detail.”
Bracknell


April 2014

"Rachel was amazing from start to finish – so supportive and understanding.  I couldn’t have managed without her kindness.”
Mrs Herridge, Henley

"Superb service from A-Z.  Excellent response to all queries and a caring attitude from all the staff.”
Mr West, Thatcham

"The service you gave was excellent – everything went to plan on the day.  I would certainly recommend you to others.”
Mr Doughty, Reading

"My mum had a great send off and the catering of mum and dad’s ashes went well, all was excellent.  Thank you so much.”
Mrs Singer, Bracknell

"All the arrangements were very, very good and all of the staff were very kind and friendly.”
McKendry Family, Reading

"Very polite and caring service.”
Mrs Fletcher, Wokingham

"First class service which is extremely important at such a difficult time.  Would highly recommend.”
Forbes Family, Thatcham

"Everyone was so helpful and understanding.”
Mrs Smith, Reading

"We really cannot thank Tina enough for her support and helpfulness throughout the preparation for mum’s funeral and also for the courtesy call following this.  The sensitivity and approach received from Tina made us feel that Mum was well cared for until the every end and which we really are very truly grateful.  The drivers and funeral director were very supportive and considerate on the day from ensuring the arrangements of flowers were displayed as wanted to providing us with umbrellas while at the chapel after the service.  We really cannot thank A.B. Walker enough!”
Mrs Munn, Bracknell

"Rachel was extremely approachable and made us feel completely at ease.  Easily contacted on the phone aswell.”
Mrs Carter, Henley

"Staff were extremely helpful and caring.”
Murphy Family, Wokingham

"Carolyn was just excellent.  Really put everyone at ease and more than happy to help.”
Mr Walden, Thatcham


March 2014

"Excellent service throughout, thank you.”
White Family, Wokingham

"Tina in your Bracknell branch was very helpful and put our minds at rest.”
Gorrell Family, Bracknell

"Rachel was fantastic from day one.  A credit to your team.  On the day our driver was the ultimate in professional.  It was very lovely that Julian made it too.  You are incredibly good at what you do.  5 Star!”
Byrne Family, Reading

"We would like to thank the staff involved in our mother’s funeral.  Everyone was so kind and understanding and made a very sad time more bearable.”
Clifton Family, Wokingham

"Excellent.  Extremely happy with funeral.”
Henley

"Liz Browne made such a difference – kind, calm, supportive, enabling and encouraging decision making.”
Reading

"Heidi was lovely and she reassured us, and made us feel that our loved one would be well looked after.”
Mrs Sutcliffe, Wokingham

"Alison and Dave were excellent – easy to talk to and made it easier to cope.”
Mrs Abel, Reading


February 2014

"I cannot begin to thank and praise you enough for helping me through such a sad time – you will always rate highly in my esteem.”
Miss Bennett, Reading

"The excellent and friendly service we received made the day more bearable.  The staff were so kind, indeed David was kindness itself.”
Mr Keel, Thatcham

"My mother’s funeral was handled and conducted extremely well, with utmost care.  Thank you.”
Mrs Bell, Bracknell

"Our families were extremely pleased about all facets of my mum’s funeral.  From our initial visit to see Ruth, right through to the funeral itself.  Thanks very much.”
Gosney Family, Reading

"Many thanks to Pam, Simon and the other staff for a faultless service.”
Davies Family, Wokingham

"Muriel helped in so many ways – absolute “gem”.  James was a gentleman and very reassuring.  Can’t praise them enough.”
Mrs Hooper, Bracknell

"We were so pleased to be recommended to you.  Everything was lovely and has helped me enormously to remember my mum and accept her passing.  Thank you.”
Moyer Family, Wokingham

"We felt closely supported by all your staff throughout.  Many thanks to all who helped through a very emotional time.”
Miss Hunt, Bracknell


January 2014

"You made a potentially extremely tragic event quite beautiful.”
Temple Family

"I would like to thank Ruth for her helpfulness, kindness and professionalism during a very difficult time.”
Mrs Tweedie

"Tina was a professional and very supportive member of your team.”

"The level of service provided was truly outstanding and my only recommendation to you is to continue in the same way.  Many, many thanks to all of you.”
Mr Fearn

"Pam was excellent.”
Mrs Newport

"First class service, thank you.  I would have no hesitation in recommending you.”
Mrs Shillibiel

"Your staff were excellent.  Cynthia did a wonderful job looking after our dear Mother.”
Mr Snarey

 

Click here to see what people said about us in 2013

Click here to see what people said about us in 2012

Click here to see what people said about us in 2011

Click here to see what people said about us in 2010