What People Say About A.B. Walker & Son

Following every funeral, we send a feedback card to the family. We value every single comment and we keep records of all the feedback we have received. These individuals have given us permission to publish their feedback and we have included any suggestions for improvement to give a balanced view. Here is what some of our customers have said about our services in 2016:

April 2016

"Excellent service from start to finish and beyond.  Very impressed and would highly recommend.”
Miss Barnby, Bracknell

"Everything went seamlessly and was handled with great care, sensitivity and efficiency.  It is rare these days to encounter excellent service across the board but that is exactly what A.B. Walker provided.”
Mr Myett, Caversham

"The service was excellent.  Made our experience much easier, thank you.”
Mrs Preston, Caversham

"Excellent service on all counts.  Thank you for making a difficult occasion easy and problem-free.”
Mrs Barnes, Caversham

"Both Claudine and Emily, the Celebrant, were exceptionally kind and helpful.”
The Tooher Family, Henley

"Very impressed by how well everything went and the amount of help I received. Made the funeral easier than I imagined.  Thank you.”
Mr Spicer, Reading

"We appreciated that we were never pressured to pay for more options than we wanted, thanks.”
Mrs Mott, Reading

"All of your staff have been very professional and respectful, they have also been approachable and understanding.”
Mr Ilshey, Reading

"Very helpful service particularly by David when the ashes were interned.”
The Frazier Family, Reading

"Thank you to all your staff on the worst days of my life, they were all excellent.”
Mrs Dear, Reading

"The gesture of Tony Grimshaw walking Susan through Sonning was both unexpected and very much appreciated.”
Reading

"I was particularly impressed with our driver on the day.  Just the right balance between professionalism and sympathy.”
Kirwan Family, Reading

"Thank you for a fantastic jot at a difficult time, your staff were excellent.”
Mr Hurley, Reading

"Excellent service, many thanks.”
The Norris Family, Reading

"I was pleased with the service provided and the arrangements put in place.  Claudine handled everything very well and I shan’t hesitate to recommend Walkers to others in need of Funeral Directors.”
The Toy Family, Reading

"I just wanted to write and thank you and your team so much for the lovely funeral for my Mum.  As sad as the day was, it was just what we wanted and I am sure that my Mum would have approved.”
Mrs Minns, Thatcham

"Cannot fault anything from the girls in your office in Thatcham to everyone involved.”
Mr Rowbottom, Thatcham

"It was a pleasure to work with your company.”
Mrs Canney, Thatcham

"James Hall was very helpful and sympathetic on the day of the funeral.”
Wokingham

"Pam was incredible and Simon’s team – 10 out of 10!”
Mr Clarke, Wokingham

"I would like to express my gratitude and thanks for all your assistance.  Your professionalism from our first meeting was exemplary.   Nothing was ever too much and everything that we discussed was carried out efficiently, promptly and appropriately.  The day ran as organised by you, and to perfection; we could not have asked for a better service.  Your team were professional, kind and sympathetic.  It gladdens my heart to think there are still companies that can provide such a high quality faultless service, with a team representing them they can be proud of.”
Mrs Silk, Wokingham

"We all felt the funeral went very well and have had good feedback from other mourners.  For both this funeral and that of my father we felt that AB Walker gave an excellent service.”
Mrs Reeve, Wokingham 


March 2016

"The service we received all through was excellent.  All staff are a credit to the firm.”
Bracknell

"At a time of such heartbreak, Muriel was amazing, compassionate and professional.   All our requests were met (and exceeded) by her.  Thank you!  Can’t sing Muriel’s praises enough.”
The Clark Family, Bracknell

"We were delighted with the service provided and would not hesitate to recommend.”
Mrs Storey, Bracknell

"We found Ken very helpful.”
Mrs Jackson, Caversham

"The whole service was faultless, I could not have wished for more.”
The McCarthy Family, Henley

"An excellent service.”
Mrs Symes, Henley

"The whole of your team have been a credit to A.B. Walkers, in past years you also managed the funeral arrangements for my mother and father which was equally as well managed, so I know this was not just a "one off" but a sign of a company that is truly professional and caring.”
Mr Hagger, Reading

"James and Jacqui were both professional – very helpful throughout.”
Mrs Smith, Reading

"Overall everything was as I expected and in line with your local reputation.”
The Bateman Family, Reading

"Jacqui has the perfect manner for dealing with the bereaved, very professional but kindly too.  We felt very much at ease in her company and funeral was very well organised. Thanks to all of you.”
Mrs Graham, Reading

"Arranging a funeral for your husband is not an easy thing to do, but Clare’s knowledge and caring attitude helped us to arrange the perfect funeral for him.  Thank you.”
Mrs Webb, Reading

"Ruth was very kind and caring in her contacts with me.  Her thoroughness and conscientiousness was very good.  Thank you.”
Mrs Pitt, Reading

"Thank you Alison and Julian for your care, time and service.”
Mr Winslade, Reading

"The funeral was arranged very smoothly with no fuss.”
Reading

"Friendly, helpful and professional.”
Mr Rolls, Reading

"Couldn’t have been better.  The minister and all your staff were kind, considerate, helpful and caring.”
Reading

"We were very pleased with the services, arrangements and Catherine’s patience with all of the changes we made.”
Mrs Edwards, Thatcham

"The whole process was treated with highest dignity and sensitivity.  The gentleman who walked in front of the hearse was amazing.  We were overwhelmed with distance and dignity applied.  Thank you.”
Mrs Wells, Thatcham

"Pam was very helpful and reassuring during a very difficult time.  Thank you!  On the day James looked after us well too.”
The Corfe Family, Wokingham

"Pleasant staff and extremely helpful.”
Mr Sams, Wokingham

"Both Heidi and Pam were professional, friendly and helpful.  So was James, the Funeral Conductor and Jose, the lovely Civil Celebrant.  Thank you all for making a very difficult time easier and the day itself as enjoyable as possible!”
Wokingham

"Thank you – you were very supportive and kept us informed.”
Mrs Reynolds, Wokingham 

 

February 2016

"Our special thanks to Muriel and James for helping make what could have been a very sad day, a memorable occasion for all the right reasons.  We especially loved the flowers.”
The Findley Family, Bracknell

"The overall service we received was exceptional.  Everyone we dealt with was very friendly and made us feel at ease.  Thank you.”
Mrs Leach, Bracknell

"Thank you for all the help.”
The Hopkins Family, Bracknell

"Wonderful service and Muriel knows her job. Thank you for a wonderful day.”
Bracknell

"Excellent care and help at such a difficult time.  Appreciated continued contact throughout.”
The Butler Family, Bracknell

"Muriel was very kind and understanding for both my parents’ funerals with you.  James was a lovely man – he made the day very special for us all.”
Mrs West, Bracknell

"We were very happy with the funeral arrangements and will be recommending Walkers to friends and family.  Thank you.”
Mr Smart, Caversham

"I and my brother do appreciate your helpful support following the passing of our beloved mother in 2009 and father now.”
Mr Birch, Caversham

"Everyone we met made us feel at ease and were very respectful.  Thank you for making such a sad time have happy memories.”
The Wells Family, Caversham

"I would never have managed to get through this time without Claudine.”
Mrs Whittall, Henley

"My Father died 2.5 years earlier, so I dealt with Alison again (by choice) and essentially duplicated his funeral for Mum.  Many thanks Alison!”
Mrs Apsimen, Reading

"Cannot fault Walkers in anything.  Very friendly and caring staff.  The funeral day was very dignified and personal.  Everything was done in a caring manner.”
The Norris Family, Reading

"All your staff are the best – helpful and very good.  Claire is very good, thank you.”
Mr Young, Reading

"We very much appreciated the care and service provided.  Many thanks.”
Mrs Laing, Reading

"Liz was excellent from the initial visit when Dad talked about pre-payment options through to finalizing arrangements.  She is an excellent ambassador for A.B. Walker & Son.”
Mrs Goodridge, Reading

"We found that all members of staff we came across were extremely helpful and caring of our needs.  Jacqui went that extra mile to make sure everything went well, fully understanding all our needs.”
Mrs Nash, Reading  

"The help, advice and support received was very good.  A very stressful time made a bit easier thanks to all staff concerned.”
Mrs McAulifee

"Jacqui knew intuitively what would be helpful and what to guide us on.  All your staff from Reception to back room are to be complimented.”
The Fletcher Family, Reading

"Thank you so very much for our excellent service at a very, very difficult time for our family.  You were all amazing.”
The Chaloner Family, Reading

"I work within the funeral industry myself and am extremely impressed with your overall service.”
The Norcatt Family, Reading

"Alison and Simon were fantastic – Real assets to your company.”
Mrs Ballard, Reading

"Found all of your staff very helpful, kind and patient.”
Mrs Callender, Reading

"First class service from first contact.”
The Bathe Family, Thatcham

"Team leader on the day was excellent; very professional, empathetic, caring and supportive – can’t thank him enough.”
The Murphy Family, Wokingham

"All contact with your company was excellent; your administrator (Pam) was very gentle and caring at a most difficult time.  Thank you.”
The Weston Family, Wokingham

"Tony was perfect, so attentive.  So were the other pallbearers.  Thank you everyone for making the funeral so wonderful.”
Mrs Ayres, Wokingham

"Heidi was excellent in all respects and A.B. Walker fully lived up to the reputation we’d heard.  Thank you.”
Mr Trott, Wokingham

 

January 2016

"We were absolutely delighted with every aspect provided by you and your company and I would not hesitate to recommend you to anyone requiring your services in the future.  James was a tremendous support for us on the day and made sure everything ran smoothly and on time.”
Mr Storey, Bracknell

"The whole experience even on such a sad occasion was handled impeccably and the whole process made much easier by your friendly and experienced staff.”
The Armstrong Family, Bracknell

"Very good service given.”
The Greenwood Family, Bracknell

"Wonderful, caring service from all staff at a difficult time.”
Mrs Holder, Bracknell

"Thank you to all involved in making this such a dignified event.  You did my Dad proud!”
The Nixon Family, Caversham

"Could not fault the service we received, made the day much easier for all.  Thank you.”
Mrs Dawson, Caversham

"All the staff were excellent and there was no rush on any aspect.  A sad day made without worry.  Highly recommended.”
The Haskey Family, Caversham

"We would like to thank Alison and all the staff very much for making a difficult period a lot easier and making the whole process more bearable.”
Mr Martin, Reading

"Ruth was excellent, to the point, efficient, effective and empathetic.”
Mr Burt, Reading

"Thank you all for the help and kindness you gave us.”
Mrs Briers, Reading

"I would like special thanks to go to Jacqui for her help and support in arranging mum’s funeral and to Simon and his team on the day.  They were wonderful.  Thank you so much.”
Mrs Hewett, Reading

"Many thanks for all your help and professional service.”
The Lenney Family, Reading

"Kate was particularly kind and helpful.”
Mr Scott, Reading

"Thank you.  Your service is 100% excellent.”
The Roth Family, Reading

"As with my Mother’s funeral – first class service!  Thank you.”
The Boxall Family, Thatcham

"We would like to thank everyone involved in the funeral of our late son, especially Carolyn who was kind and patient and took us through what was a nightmare time for us.  We were pleased with the service.”
The Robinson Family, Thatcham

“Excellent service at every step.  Thanks to Pam Aramo and Matthew Walker who ensured that my immediate family and I were looked after perfectly at this difficult and emotional time.  I will be pleased to recommend you to others in the future."  
Mr Weston, Wokingham

"I found Heidi and Pam very helpful, friendly and professional which really helped me.”
Mr Correale, Wokingham  

 

Click here to see what people said about us in 2015

Click here to see what people said about us in 2014

Click here to see what people said about us in 2013

Click here to see what people said about us in 2012

Click here to see what people said about us in 2011

Click here to see what people said about us in 2010