What People Say About A.B. Walker & Son

Following every funeral, we send a feedback card to the family. We value every single comment and we keep records of all the feedback we have received. These individuals have given us permission to publish their feedback and we have included any suggestions for improvement to give a balanced view. Here is what some of our customers have said about our services in 2014:

September 2014

"The service we received from all the staff was very professional but at the same time everyone showed sensitivity and compassion.  We couldn’t have asked for any more.  Thank you.”
Mrs Mapleston, Wokingham

"I first saw A.B. Walker’s name on the back of a magazine in 1934.  I never forgot it and I’m glad.  First class service.  Thank you Pam and Simon particularly but also the friendly girls who answer the phone.”
Mr Smith, Wokingham

"Exceptional service.  Everyone was so understanding and very professional.  Thank you Walkers, and your staff are a credit to you.”
White Family, Tilehurst

"Everything was perfect which left me nothing to worry about.  Staff excellent, receptionists wonderful, mortuary assistant wonderful.  Thank you so much.”
Mrs Gratton, Reading

"We were very appreciative of the arrangements and care provided by yourself and others involved.”
Mrs Mitchell, Reading

"One looks for above all efficiency, restraint and competence in dealing with all the details effectively and unobtrusively.  You scored high in these respects.”
Sir Du Bonlay, Reading

"Always use Walkers – so kind and caring.  Staff on the day were brilliant.  Our driver was fab.”
Mrs Davey, Reading

"There were more family and friends that turned up than we expected and your Director quickly changed from the West chapel to the main chapel without any fuss.”
Mrs Trinder, Reading

"Again, as with my Mother’s funeral 6 years ago, an excellent service.  Thank you.”
Bargus Family, Reading

"Two funerals in 3 months!  Return business is always an excellent recommendation – Liz was great.”

"Muriel was always accessible, helpful and pleasant and made a difficult time much easier.”
Jackman Family, Bracknell

"Very pleased (if that’s the word) with all the arrangements.  Thank you.”
Chapman Family, Bracknell

"Very impressed with service, especially the recommended celebrant.”
Mrs Dacombe, Bracknell

"Hayley in your Caversham office was extremely helpful and kind.  Please convey my sincere thanks to her.”
Parmar Family, Caversham

"Everyone we dealt with was extremely friendly and helpful.”
Adams Family, Caversham

August 2014

"The arrangements were very professionally managed from start to finish.”
Harding Family, Reading

"Particularly impressed with your support when we arrived without an appointment and able to hold the service within a week was most appreciated.  Thanks for staying late Jacqui.”
Lynch Family, Reading

"So pleased with the whole funeral arrangement and the way it was conducted.  I have taken out pre-paid arrangement for all my family.”
Clements Family, Reading

"We received friendly, professional and expert advice from Liz, Clare, David and your receptionist throughout.  Thank you.”
Mr Welch, Reading

"Professional, friendly service from start to finish.  Guidance on day from funeral director was brilliant.  Thank you so much!”
Mr Drave, Reading

"Grateful thanks to all the staff we met.  The whole ceremony was just as we hoped – dignified and well organised.”
Mrs Parsons, Reading

"Cynthia and the staff at the Reading branch were excellent.  Overall, very thoughtful and made my experience easier and less stressful.”
Headley Family, Reading

"The feeling of being supported so kindly by the staff at the Wokingham office will endear them to our whole family.  Thank you so much.”
Mrs Skates, Wokingham

"It has been a pleasure to deal with such a professional company.  All your staff have been excellent, thank you for helping my family through a difficult time.”
Mr King, Wokingham

"James rang the evening before the funeral and was in the lead in the proceedings.  He has a very calm, reassuring voice and presence.  Much appreciated.  Pam was also helpful, calm and understanding.  Thank you.”
Mrs Arnold, Wokingham

"Your professionalism and empathy was much appreciated at the most difficult time.”
Mrs Taylor, Wokingham

"An excellent service throughout.  Hayley was so knowledgeable, helpful and kind.  Her manner was gentle and professional making us feel very safe.  All of the gentlemen were dignified, smart and helpful.  I will certainly recommend you to others.  We had no worries or stress on the day.”
Mrs Wells, Caversham

"Rachel is excellent at her job, never met her before but she made a very difficult job much easier including first meeting to discuss the arrangements.”
Agrawal Family, Caversham

"Very caring and efficient service.  Would thoroughly recommend to others.  Special mention of Hayley for her caring attitude and helpfulness.”

"Excellent service.”
Mr Harding, Bracknell

"I found the service offered was just what was needed at such a difficult time.  Completely happy.”

"Every detail was covered very well.  Very supportive.”
Mr Powell, Bracknell

"Muriel was particularly pleasant and caring.”
Mrs Ludbrook, Bracknell

"Claudine was an enormous help to my husband and I. Nothing was too much trouble.  She is a treasure.  I am seeing her regarding pre-payment on my return from holiday.”
Mrs Miles, Henley

"Top class compassionate service.”
Bomford Family, Henley

"The usual professional service, thanks.”
Chawton Family, Thatcham

"Ms. Tuttle was not only extremely professional, but every time I rang she knew the answer to my query without having to look it up first. Very impressive, deserves promotion!”
Cooper Family, Thatcham

"Carolyn’s support and assistance was first class, a truly lovely lady.”
Mr Jeffery, Thatcham

"Carolyn Tuttle is a credit to your company.”
Smith Family, Thatcham

July 2014

"We felt the service was excellent.”
Mrs Gavin, Bracknell

"We as a family have used Walkers for the last thirty years and will continue to do so.”
Clark Family, Reading

"A first class service provided by all concerned.”
Mr West, Reading

"Ruth was extremely helpful and efficient throughout.  The funeral day was very well organized.  Bon Appétit catering was excellent.”
Koreywo Family, Reading

"Thank you to Alison and Simon for your wonderful tenderness and care.”
White Family, Reading

"Staff were very helpful with all our needs, it was appreciated on such a difficult day.”
Wong Family

"Thank you for making a difficult time far better than could have been expected.  The professionalism and consideration of all was excellent.  The service by Josie was lovely.  Thanks to everyone.”
Mr Simmond, Reading

"Thank you all for the kindness and calmness you have shown to us as a family in organizing and carrying out the funeral.”
Ovenden Family, Reading

"Liz Browne and her team were extremely professional, nothing was too much trouble and no query was left unanswered.  Thank you.”
Mrs Lynch, Reading

"All staff were brilliant throughout.  Helpful, respectful, sensitive and they helped us to get through it all.  Thank you.”
Mrs Paterson, Wokingham

"Heidi and James were so helpful and considerate.  We received the highest standard of service from all concerned.  Much appreciated.”
Mr Allum, Wokingham

"Heidi was very helpful and courteous.”
Evershed Family, Wokingham

"Couldn’t fault your service.  Rachel – excellent all round.”
Loudwell Family, Henley

"Sadly this is my second occasion in one year to require your services but once again I can’t speak highly enough of Rachel and all staff.  Thank you.”
Mrs Sharp, Henley

"Excellent service.  Many thanks.”
Hatton Family, Caversham

June 2014

"A.B. Walker made a great contribution to make what could have been a very sorrowful and sad occasion such a tremendous blessing for our whole family.  Liz Brown is a star!”
Greener Family, Reading

"Cynthia made the whole process very easy, thank you.”
Dunn Family, Reading

"Many thanks for organizing everything so well at short notice, particularly music and order of service.”
Ridley Family, Reading

"Ruth is superb at her job – a huge asset to ABW.  Tony undertakes his work and leads with perfection.  Thank you.”

"Claire Curtis provided an excellent service and was at all times both caring of our needs and professional in her help.  We very much appreciated her assistance.”
Mr Conroy, Reading

"Everyone was extremely understanding, kind and helpful.  Thank you so much.”
Mrs Sharpe, Reading

"Many thanks for a very professional service.”
Mr Hill, Reading

"Can’t praise you enough.  Kind and friendly staff providing a truly professional and compassionate service.  So grateful to you all.”
Mrs Hatton, Reading

"The day was organized and timed to perfection.  Thank you for being so supportive and professional.”
Gahunia Family, Bracknell

"We were very pleased with your professional care and friendly approach for our family and us at this sad time.”
Richards Family, Bracknell

"Funeral director and staff could not have been more helpful and supportive.”
Mrs Glen, Bracknell

"I was very pleased and satisfied with every arrangement that was made.”
Bulbeck Family, Bracknell

"As expected, a first class service, thank you.”
Col Millington, Wokingham

"My whole experience was made easier by Matt (who called me out of hours), Pam a friendly voice on the phone and fabulous Heidi who acted like a good friend!! Heidi and staff at Wokingham were friendly, knowledgeable, helpful and made me feel important to them as they cared. Thanks.”
Mrs Smith, Wokingham

"Having used your services twice in 7 months we would unhesitatingly recommend your firm.  Pam was outstanding – thank you.”
Young Family, Wokingham

"The family was very pleased with the service you provided.  Thank you very much.”
Mr Webb, Wokingham

"Thanks to Pam (and Heidi) for guiding me through the whole process at a time of grief with help and understanding.”
Mr Chadwick, Wokingham

"We were very pleased with the handling of the service and the care of us by the Rev David Webster.  Kind and professional – to be recommended.”

"The care and attention from everyone was impeccable, we also appreciated the hearse taking mum around the farm one last time.  Thank you.”
Mrs Ronaldson, Caversham

May 2014

"From initial meeting until end of funeral, everything was conducted with first class professionalism.”
Mrs Barnes, Henley

"I used A.B. Walker form my father’s funeral in 1967 and my wife’s in 2007.  The standard has remained high.”
Mr Laneford, Reading

"We could not have wished for more caring, helpful and respectful people than Heidi and Pam.  James and his staff looked after us so well and made sure everything went smoothly on the day of the funeral.”
Mrs Lambe, Wokingham

"Lovegroves in Bracknell were our 2nd choice.  In comparison to A.B. Walker they would have a cover a very poor 6th.”
Mr Prangley, Bracknell

"We are very pleased with Walkers, particularly Heidi who was brilliant.  Thank you.”
MrsSkegg, Wokingham

"Very good all round service.  A great comfort.”
Mr Barton, Reading

"Very pleased with all aspects of the service you provided.”
Mr Connor, Bracknell

"We were very pleased with the service from the day Ivy died until her funeral.  Very well done to all the staff.”

"Claire was very understanding and helpful.  Couldn’t have wished for better.”
Mrs Phillips, Reading

"Excellent service with attention to detail.”

April 2014

"Rachel was amazing from start to finish – so supportive and understanding.  I couldn’t have managed without her kindness.”
Mrs Herridge, Henley

"Superb service from A-Z.  Excellent response to all queries and a caring attitude from all the staff.”
Mr West, Thatcham

"The service you gave was excellent – everything went to plan on the day.  I would certainly recommend you to others.”
Mr Doughty, Reading

"My mum had a great send off and the catering of mum and dad’s ashes went well, all was excellent.  Thank you so much.”
Mrs Singer, Bracknell

"All the arrangements were very, very good and all of the staff were very kind and friendly.”
McKendry Family, Reading

"Very polite and caring service.”
Mrs Fletcher, Wokingham

"First class service which is extremely important at such a difficult time.  Would highly recommend.”
Forbes Family, Thatcham

"Everyone was so helpful and understanding.”
Mrs Smith, Reading

"We really cannot thank Tina enough for her support and helpfulness throughout the preparation for mum’s funeral and also for the courtesy call following this.  The sensitivity and approach received from Tina made us feel that Mum was well cared for until the every end and which we really are very truly grateful.  The drivers and funeral director were very supportive and considerate on the day from ensuring the arrangements of flowers were displayed as wanted to providing us with umbrellas while at the chapel after the service.  We really cannot thank A.B. Walker enough!”
Mrs Munn, Bracknell

"Rachel was extremely approachable and made us feel completely at ease.  Easily contacted on the phone aswell.”
Mrs Carter, Henley

"Staff were extremely helpful and caring.”
Murphy Family, Wokingham

"Carolyn was just excellent.  Really put everyone at ease and more than happy to help.”
Mr Walden, Thatcham

March 2014

"Excellent service throughout, thank you.”
White Family, Wokingham

"Tina in your Bracknell branch was very helpful and put our minds at rest.”
Gorrell Family, Bracknell

"Rachel was fantastic from day one.  A credit to your team.  On the day our driver was the ultimate in professional.  It was very lovely that Julian made it too.  You are incredibly good at what you do.  5 Star!”
Byrne Family, Reading

"We would like to thank the staff involved in our mother’s funeral.  Everyone was so kind and understanding and made a very sad time more bearable.”
Clifton Family, Wokingham

"Excellent.  Extremely happy with funeral.”

"Liz Browne made such a difference – kind, calm, supportive, enabling and encouraging decision making.”

"Heidi was lovely and she reassured us, and made us feel that our loved one would be well looked after.”
Mrs Sutcliffe, Wokingham

"Alison and Dave were excellent – easy to talk to and made it easier to cope.”
Mrs Abel, Reading

February 2014

"I cannot begin to thank and praise you enough for helping me through such a sad time – you will always rate highly in my esteem.”
Miss Bennett, Reading

"The excellent and friendly service we received made the day more bearable.  The staff were so kind, indeed David was kindness itself.”
Mr Keel, Thatcham

"My mother’s funeral was handled and conducted extremely well, with utmost care.  Thank you.”
Mrs Bell, Bracknell

"Our families were extremely pleased about all facets of my mum’s funeral.  From our initial visit to see Ruth, right through to the funeral itself.  Thanks very much.”
Gosney Family, Reading

"Many thanks to Pam, Simon and the other staff for a faultless service.”
Davies Family, Wokingham

"Muriel helped in so many ways – absolute “gem”.  James was a gentleman and very reassuring.  Can’t praise them enough.”
Mrs Hooper, Bracknell

"We were so pleased to be recommended to you.  Everything was lovely and has helped me enormously to remember my mum and accept her passing.  Thank you.”
Moyer Family, Wokingham

"We felt closely supported by all your staff throughout.  Many thanks to all who helped through a very emotional time.”
Miss Hunt, Bracknell

January 2014

"You made a potentially extremely tragic event quite beautiful.”
Temple Family

"I would like to thank Ruth for her helpfulness, kindness and professionalism during a very difficult time.”
Mrs Tweedie

"Tina was a professional and very supportive member of your team.”

"The level of service provided was truly outstanding and my only recommendation to you is to continue in the same way.  Many, many thanks to all of you.”
Mr Fearn

"Pam was excellent.”
Mrs Newport

"First class service, thank you.  I would have no hesitation in recommending you.”
Mrs Shillibiel

"Your staff were excellent.  Cynthia did a wonderful job looking after our dear Mother.”
Mr Snarey


Click here to see what people said about us in 2013

Click here to see what people said about us in 2012

Click here to see what people said about us in 2011

Click here to see what people said about us in 2010