What People Say About A.B. Walker & Son

Following every funeral, we send a feedback card to the family. We value every single comment and we keep records of all the feedback we have received. These individuals have given us permission to publish their feedback and we have included any suggestions for improvement to give a balanced view. Here is what some of our customers have said about our services in 2015:

February 2015

"My sister and I cannot fault your service at all plus close relatives were very impressed.  You arranged my father’s funeral in 1995 and twenty years on you are still giving a fantastic service.”
Mrs Davies, Reading

"A very professional service.  Liz was very helpful and sympathetic to our needs.  Could not fault the service you provided.  Thank you.”
Mrs Leary, Reading

"Please accept my very sincere thanks for the help and kindness of your staff at a most distressing time.”
Mrs Bradley, Reading  

"Thank you to all the staff for the care and kindness shown to myself and family at a time when we needed that care and help.  Thank you.”
Mrs Surey, Reading  

"Clare was so helpful, understanding and professional.  David was amazing.  Excellent service.”
Reading

"Simon was my funeral director and he made me feel very comfortable and was very pleasant with everybody in the care.  He had a lovely smile and did not hurry us although caught up in roadworks.  Thank you.”
Carter Family, Reading  

"Cynthia, James, Simon and Dean all very professional and helpful and made a difficult time more bearable, thanks.”
Mr Rumble, Reading

"We were really impressed with how professional and helpful Liz was at this difficult time.”
Ms Upton, Reading  

"Every aspect was professional, with empathy and great care.  Alison handled our arrangements with understanding, friendliness and professionalism.  Thank you all sincerely.”
Porter Family, Reading

"Please pass on our thanks to Ruth and Simon for making the arrangements and service as stress free as possible.  It was very much appreciated.”
Mrs Clutsow, Reading

"Muriel was so professional but friendly and so helpful in every way.  Also Simon on the day was very helpful and thoughtful,  so both made everything that much easier and smoother.  With all my thanks.”
Mrs Harkings, Bracknell

"I was most impressed by how professional and dignified the funeral director and staff were.  Thank you so much.”
Mrs Scott, Bracknell

"Muriel helped make the whole process relatively easy at a difficult time.  Thanks.”
Mr Dabbs, Bracknell

"A very professional service all round, thank you.”
Mrs Sage, Bracknell

"An excellent service provided at a very difficult time for myself, my brother and sister.  Muriel was amazing.  We cannot thank her enough.  Our Mum would have loved it!”
Bracknell

"Heidi was great! Thanks for everything.”
Horsburgh Family, Wokingham

"Very happy with the service provided.”
Mr Caff, Wokingham

"First class service throughout.  Professional but caring approach.”
Wokingham

"This has been a terrible time for us.  Pam and Matthew have made an unbearable time manageable.  Thank you so much.”
Mrs Jones, Wokingham

"You were all so helpful - 10/10.”
Taylor Family, Wokingham

"Both Hayley and Rachel were so kind and lovely again as sadly my Mum passed away in July and they had both met my Dad.  The are both a real asset to your company.”
Mrs Darbourn, Caversham

"Hayley was such a lovely person to arrange Mum’s funeral with and it was a pleasure to work with Walker’s.  Five stars!”
Miss Balmforth, Caversham  

"My daughters were impressed by Matthew!”
Mrs Carter, Caversham

"I felt that your company was the kindest and most helpful service that anyone could wish for.  Thank you all so much.”
Mrs Watson, Caversham

"Hayley was excellent, many thanks.”
Cale Family, Caversham


January 2015

"Overall I felt that you could not have done better, I felt lost but you guided me through it.”
Mrs Joyce, Bracknell

"This is the third time I have used your services and if the need arose would definitely use you again.  Fantastic service!”
Mrs Karcheski. Bracknell

"You were all wonderful and gauged my requirements and me very well.  Thank you.”
Mrs Sealey, Caversham

"We had arranged an unattended cremation.  Hayley kindly rang afterwards to tell me how it all went – a much appreciated thought.”
Mrs James, Caversham

"Excellent service throughout.”
Kennedy Family, Thatcham

"The service I received was excellent; from both Catherine and Carolyn at your Thatcham Branch.  Nothing was too much trouble.  They were always one step ahead of me in a good way.”
Mrs Simoes, Thatcham

"Faultless service, lovely caring staff.”
Rodhouse Family, Wokingham

"Heidi was really relaxed and kind and not “fussed” by tears or jokes.”
Kuftinoff Family, Wokingham

"This is the third time I have used your service and each time everything has been handled with competence and dignity.”
Wokingham

"The service provided was excellent, I would not hesitate in recommending you to others.”
White Family, Wokingham

"Overall the service received was very professional but relaxed and simplified which made a very pleasant experience at such a time. Thank you.”
Mrs Robinson, Wokingham

"My wife’s funeral was carried out with great care and dignity.  My thanks to Julian and company.”
Mears Family, Reading

"Thank you all very much for all your consideration and help throughout.  Not only are you professionals but also very caring in all your funeral arrangements. Thank you so much.”
Mrs Kemp, Reading

"A.B. Walker standard continues to be very good despite the decades passing that we have used you.”
Mr Stimpson, Reading

"The service you provided was faultless and your staff were so easy to deal with.  A very big thank you.”
Gardner Family, Reading

"Alison was excellent – kind and helpful.”
Lane Family, Reading

"Excellent service throughout from start to finish.  Thank you for all your help.”
Mrs Alder, Reading

"All the staff were helpful and friendly and staff on the day were excellent.”
Reading

"It was a pleasure to deal with Liz, Simon and Jenny.  Many family and friends commented on the service which they said was a fitting and really good celebration of Nan’s life.  Many thanks.”
Mrs Chamberlain, Reading

"All excellent and thanks to Alison, Simon and the team.”
Mather Family, Reading

Click here to see what people said about us in 2014

Click here to see what people said about us in 2013

Click here to see what people said about us in 2012

Click here to see what people said about us in 2011

Click here to see what people said about us in 2010