What People Say About A.B. Walker & Son
Following every funeral, we send a feedback card to the family. We value every single comment and we keep records of all the feedback we have received. These individuals have given us permission to publish their feedback and we have included any suggestions for improvement to give a balanced view. Here is what our customers have said about our services in 2013:
April 2013
"Cannot improve on perfect! A very sad day was made easier by the care and compassion shown by staff from beginning to end. Thanks to Claire and Tony - they were excellent.”
Mrs Fielding, Lower Earley
"We would like to thank everyone for their help. Very professional and discreet when needed to be.”
Gealy Family, Woodley
"Really professional from start to finish. Thank you.”
Mr Weaver, Swindon
"No improvement necessary. Your staff made a sad occasion bearable. It was perfect.”
Mrs Roker, Bracknell
"Everything went very smoothly, very professional.”
Mr Smyth, Reading
"Attention to detail required on some aspects. Tony Grimshaw was excellent.”
Mrs Rixon, Emmer Green
"I would always use A.B. Walker.”
Mr Fishwick, Lower Earley
"You made the experience bearable and were very professional in every way. No improvement needed.”
Mrs Kopacz, Charvil
"Helpful, professional service, sensitive to our needs.”
Massey Family
"Parking at offices is limited.”
Mrs Alder, Reading
"A stressful event made very manageable. Thank you.”
Mrs Stevens, Burghfield
"Everyone was lovely. All of you couldn’t do any more than you did.”
Mrs Styles, Reading
“Do not give rings to next of kin til after the service. Thought the giving page on web was well done.”
Cordrey Family, Wargrave
"Very helpful and friendly staff.”
Mrs Ballard, Caversham
"We thought the limousine driver was fantastic.”
Mrs Richardson, Wokingham
"It was excellent.”
Mr Weeks, Reading
"Very pleased with funeral and service. The viewing room where my son was is not very pleasant, huge double doors which looked like hospital! A smaller room would have been better or curtains over doors.”
Mrs P Charlton, Padworth
"Thank you to Liz and the staff for their help.”
Mrs Ellmes, Lower Earley
March 2013
"My parents and grandparents insisted on A.B. Walker. Just keep doing what you do.”
Mrs Lockyer, Cornwall
"We found everything was satisfactory at a difficult time. We found everybody very pleasant and kind.”
Mr Tough, Boscombe
"Thank you for a good service.”
Atkinson Family, Tilehurst
"Caroline was absolutely wonderful.”
Mr Evans, Devon
"Excellent service. Great balance of care and professional expertise to guide you through the process. Special thanks to Muriel for keeping us on track.”
Mr King
"Friendly, professional people. Gave advice without pushing. Many thanks.”
Lay Family, Bracknell
"Once again you provided an excellent service for my family.”
Mrs Brown, Reading
"Your service is still at the highest level. Thank you for being such a big part of our day.”
Mr Tyrrell, Tilehurst
“Vicar could have handled the order of service for us. Very pleased with A.B. Walker.”
Mrs Steggles, Reading
"It would be good to have the ability to call crems in meeting room and have online availability for your administrators.”
Mr Fishwick, Lower Earley
"The service was excellent from start to finish. Our thanks to Tina for all the help and James on the day. Made it a lot easier for us as a family.”
Mrs Elson, Bracknell
"Thank you for making something that’s very painful easier. Keep doing what you do – it works.”
Mrs Hulett, Thatcham
"As far as I was concerned, it was faultless.”
Mekka Family, Caversham
"Excellent service in all aspects, thank you.”
Mr Sainsbury, Tilehurst
"We couldn’t fault any aspect of your service at all. All members of staff helped us through this very difficult time. In particular Muriel was so very kind and understanding. My husband would have been very proud of his send off. Thank you so much.”
Mrs Haisman, Lower Earley
"The usual very high level of service.”
Mr Gambles, Reading
"Everything was perfect. Your staff were all very kind. I felt that they never rush you, even if there were other people there.”
Mrs Evans, Tilehurst
"We would recommend no other funeral service, it was excellent.”
Mehring Family, Woodley
"You could have more communication if there may be a problem.”
Mrs Seymour, Reading
"You could not improve on an excellent service.”
"Thank you for friendly, dignified service.”
Tilehurst
"I can’t possible thank you. You can’t improve on perfection.”
Burrows Family, Earley
"Simon was very good on the day, but the question should have been asked before if we should follow the coffin or go in before.”
Mr Deverall, Tilehurst
"Very professional service, nothing too much trouble.”
Mrs Hancock, Lightwater
February 2013
"Everyone we came into contact with was absolutely marvelous. So kind and professional. We felt safe in your hands. We would recommend A.B. Walker & Sons. Thank you so much. I cannot fault the care we received.”
Mrs Derrig, Tilehurst
"Your service takes the fear and the fuss away at the most needful time. Thank you. Your service was excellent, respectful and honouring. Please thank Simon.”
Mrs Stockwell, Reading
“Very impressed with your team’s caring attitude.”
Mr Young, Bracknell
"I was very satisfied with every aspect of your service. The service of all your staff was excellent.”
Mr Spencer, Tilehurst
"Everything was dealt with in a kind and sympathetic manner, which made a very difficult time a lot easier. Thank you.”
Mrs Harris, Spencers Wood
"Everything carried out to perfection. Thank you so much.”
Mrs Backholer, Tilehurst
"Would always recommend you.”
Mrs O’Brien, Caversham
"The staff were all very professional and treated us with compassion. Thank you.”
Mrs Walton, Tilehurst
"Totally satisfied with your service.”
Mr Cottle, Calcot
"Thanks to Muriel for taking care of all arrangements.”
Leonard Family, Tadley
"From my point of view, you couldn’t improve your service.”
Mrs Macdonald, Ascot
"Service from all staff was excellent.”
Shearman Family, Shinfield
"Very caring, thoughtful staff, to ease pain of bereavement.”
Mrs Johnson, Englefield
"I don’t think you can improve on excellence. I cannot thank Paul enough for his kindness.”
Mrs Jorge, Earley
"The funeral staff were steadfast and calm, helpful in the woodland funeral in the face of atrocious wind and rain.”
Mrs Haine, Reading
"Very professional service.”
Mrs Daniels, Shinfield
"I don’t think you could improve your service.”
Oates Family, Reading
"Tony and his team were first class.”
"Excellent.”
Mrs Jeans, Reading
"Difficult to improve. Generally excellent. Highly satisfactory in every respect. Many thanks.”
Tiptom Family, Oxford
"Very sympathetic and caring – lovely service.”
Mrs Ford, Reading
"You could have the facility to pay at the Bracknell office, by credit card.”
Mrs Field, Wokingham
"Very efficient service and first rate staff. A+”
Mr Crittenden
"We were very satisfied."
Mrs Casey, Bracknell
“During initial interview there appeared to be a presumption when taking details, I had already decided to use A.B. Walker for the funeral service.”
Mr Flint, Reading
"It would be useful if the receptionist could call someone when she is busy dealing with clients to deal with people at reception to prevent them from waiting too long without being acknowledged. I was pleased with the actual funeral and service on the day.”
Mrs Waight, Earley
"Kind, efficient, responsive and no fuss. Excellent.”
Curwood Family, Reading
"The requests were not run of the mill, which did not seem to matter – so it was a good experience despite the occasion. Heidi was brilliant in every way. The minibus firm did not arrive but not your fault.”
Mrs Bird, Spencers Wood
"You could offer a double slot for a little more time with the service at the crematorium, as this helped by not rushing the service / farewell. Everyone was so considerate and just like my family acting on my behalf. Thank you everyone for taking so much care.”
Mr Bull, Upper Basildon
"You could improve your service by listening more and attention to detail."
Mrs Ayres, Purley on Thames
"I was pleased with the service.”
Newell Price Family, Reading
"No improvement needed – excellent service. Many thanks to all your staff.”
Mrs Wooldford, Dorset
"You made a difficult process as pleasant as possible. Thank you for your kindness and compassion.”
Mrs Barlow, Bucklebury
"On every occasion we have used your services. It has always been a highly professional and caring service – Thank you.”
Mr Newland, Wokingham
"It was carried out superbly. Your company made me feel at ease, thank you.”
Mrs Jackson, Earley
"We were impressed by the professionalism of the staff at all times, along with giving advice about the better options that were available to us.”
Miss Shea, Reading
"I am very grateful. We were treated respectfully. You made a difficult job easy, thank you.”
Mrs Morgan, Usk
"Thank you Tony – really good help.”
Mrs Styles, Reading
"How can you improve perfection? My experience of A.B. Walker and their staff, particularly Lydia, Heidi and James.”
Mr Shipwhy, Arborfield
"No room for improvements. 1st class. Just thank all concerned with the funeral arrangements. We were very happy indeed.”
Mrs Smith, Reading
January 2013
"Once again, amazing personal service.”
Mrs Kirk, Dorchester
"You gave utmost satisfaction.”
Bellinger Family, Caversham
"I would just like to thank you for making a difficult time much easier for me.”
Miss Glover, Bracknell
"Don’t change – good service already. Many thanks to all especially Claire Curtis. Excellent.”
Darvall Family Tilehurst
"No improvements could have been made. Thank you to everyone at A.B. Walkers for your outstanding service.”
Mr Clarke, Reading
"You could improve the client parking. Excellent, helpful and caring staff.”
Mr Slevin, Oxon
"We were very satisfied. A very caring and professional approach.”
Mrs Poulter, Ruscombe
"You made something that was hard very easy.”
Earley Family, Reading
"You could have more parking in Eldon Road.”
Bethell Family
"Our family was very satisfied.”
Mrs Kimber, Bracknell
"Improve your car parking at Eldon Road Office. Professional service throughout, particularly impressed with courtesy phone call to introduce James prior to the funeral.”
Mrs Fagg, Reading
"Office staff could be more pro-active – we had to do a lot of chasing up. On the day of the funeral the staff were excellent.”
Mrs Ingarfin
"Extremely helpful, professional and sensitive to such a difficult situation. My thanks to the staff involved.”
Mrs Ellmes, Lower Earley
"First class service and value.”
Mr Morgan, Torquay
"Minor improvement would be to move my husband from hospital sooner. Thank you Julian for your “touching base” call – it was appreciated. Thank you to all.”
Mrs Miller
"You could not improve your service, it was excellent. I found your staff very kind and helpful (Ruth and Tony).”
Mrs Nix, Emmer Green
"I don’t think you can improve your service – it is very good, thank you. Special thanks to Liz Browne and Tony Grimshaw for their kindness.”
Mr Hitsberd, Reading
"The whole process was made easier by the caring, helpful attitude of everyone we dealt with.”
Mrs Slade, Tilehurst
"Front office unmanned on one occasion. Expert in his profession, kind considerate and compassionate.”
Mr Escott, Reading
"Everything that we asked about was done without question, so no improvement needed. I would like to thank all A.B. Walker staff involved with mum’s funeral. Everything was seen to for us, thank you again.”
Mrs Day, Bracknell
"I was pleased the firm took care of all the arrangements.”
Mr Walker, Earley
"With a previous funeral your firm was efficient with no fuss. I had complete confidence in all your arrangements.”
Mrs Kabeater, Dodworth
"More options on cars would be good e.g. not just jaguars and not just black. Thank you – the funeral went without a problem and the staff were extremely respectful and gracious.”
Mrs White, Twyford
"Not keen on paintings in Reading office – very morbid. Lovely team of people who made a very difficult time easier.”
Mrs Chandler, Reading
"Brilliant, personal, caring, professional service. Remove the read and black pictures from the viewing room.”
Mrs Chesson
"Excellent service, no further improvements needed at present time. Cynthia’s support was excellent and James was very supportive to eldest son.”
Brooker Family, Reading
"Service excellent, no room for improvement.”
Mrs Montgomery
"I don’t think you can improve your service.”
Mr Morley, Bracknell
"Thank you for your kind support.”
Mrs Herbert, Reading
Click here to see what people said about us in 2012
