What People Say About A.B. Walker & Son

Following every funeral, we send a feedback card to the family. We value every single comment and we keep records of all the feedback we have received. These individuals have given us permission to publish their feedback and we have included any suggestions for improvement to give a balanced view. Here is what some of our customers have said about our services in 2015:

August 2015

"A.B. Walker and son are always reliable and provide a professional but personal service.  I would not hesitate to use them again.”

"Alison gave us great help and support through a very difficult time.  Nothing was too much trouble and we can’t thank her enough for all of her help.”
Strudley Family, Reading

"We would like to express our thanks for the thoughtfulness and really appreciated your kindness at that very sad time.  We were very touched with all of the staff wearing blue ties – a lovely thought of respect that meant so much to us especially as we did not expect that.  Jacqui helped us achieve the funeral we wished for, she guided us wonderfully from beginning to end.  Many thanks.”
Mr Haughty, Reading

"Our experience dealing with A.B. Walker at a very difficult time could not have been any better.  My sincere thanks to Clare and your team.”
Mr Bungay, Reading

"I had used A.B. Walker before.  My mother’s funeral was carried out on the day with everything I’d asked for.  It was the perfect ending of her 95 years.  Thank you all so much, especially Alison and James.”
Mrs Maxwell, Reading  

"Thank you to Jacqui and staff for making the funeral of my mum comfortable.”
Mr Merrifield, Reading

"17 years ago you looked after Dad for us.  Thank you for doing a great job for looking after Mum.  Much appreciated.”
Moore Family, Bracknell

"Excellent all round service.  Very helpful in a difficult situation.”
Mrs Morshead, Bracknell

"I’d like to thank the staff at the Wokingham branch for all their help arranging the funeral within a week.”
Mrs Whelan, Wokingham

"Thank you for providing such an efficient and sympathetic service.  Dad’s funeral was just as we wanted.”
Kenton Family, Wokingham

"Thank you all at A.B. Walker for the support given at a very difficult time, especially to Matt – huge thanks.”
Rennell Family, Caversham

"Everything you did was perfect and many people commented on the very kind and polite bearers etc.”
Mrs Hummerstone, Caversham

"Thank you for making a difficult day easier.”
Fishwick Family, Caversham

"From start to finish you all were so kind, caring, considerate and very professional and dignified – thank you.”
Smart Family, Caversham

"We are a firm of solicitors who organised a funeral for a client with no family.  Claudine was so lovely to deal with.”

July 2015

"I could have asked for nothing more.  First class in every way.”

"Hayley and Josie were exceptional and very kind and understanding during the most difficult period of our lives.”
Gaines Family, Caversham

"At such a difficult time we were treated in a caring and compassionate manner, whilst at the same time providing all the information we needed.”
Beattie Family, Caversham

"Your friendly and helpful service eased the pain of the occasion.”
Mr Brandon, Caversham

"Matthew was so very kind on the morning of my husband’s cremation, thank you.”

"Matthew Walker made everything so straightforward on the day of the funeral service, taking care of every situation, that I was worried about i.e. order of proceeding into church, time possible for me to talk to people before needing to leave for crematorium etc etc.”
Middleton Family, Thatcham

"The whole funeral arrangements and expertise in carrying out was very professional in all respects. Many thanks.”
Mrs Nicolson, Henley

"We were very pleased with the funeral services you provided.  All your staff were extremely kind, helpful and professional.”
Mr Jones, Wokingham

"Very impressed with all the staff and the way the funeral arrangements were conducted.  Thank you from the family.”
Fleming Family, Wokingham

"The team were very helpful and took on board our wishes, making sure the whole occasion was as we wished.  Thank you all.”
Mrs Caroline, Wokingham

“Thank you again for your kindness and thoughtfulness during our very difficult time.”
Mrs Jones, Wokingham

"Tina made the whole process a bit more bearable, any additional requests that I made were dealt with quickly – all in all a superb service.”
Mr Weait, Bracknell

"Small firm, very good communication and follow up.  Excellent on day of funeral.  Thank you.”
Mr Knight, Bracknell

"Muriel was more than helpful and all went very well.  Thank you for your service provided.”

"Very pleased with everything.  I would recommend you to all my friends and family.”
Mr Youthad, Reading

"We would like to say thank you to all your staff who helped us through a difficult time with respect and professionalism.”
Grimsey Family, Reading

"Amazing service from the moment I called to the moment I left the service.  Thank you so much for taking care of my Daddy!”
Mrs Banks, Reading

"Liz and Bradley (the conductor) were so gentle, kind and respectful during a difficult and upsetting time.  I am so grateful for all their support and understanding.”
Mrs Corcoran, Reading

"The help and information has been wonderful.  I cannot thank you enough.”
Mrs Howard, Reading

"The professionalism of all your staff was exemplary and their sensitivity was much appreciated at a difficult time.”
Legg Family, Reading

"Thank you from me and my sons for making a very hard day very special; it made all the difference.”
Douglas Family, Reading

"Couldn’t have been better; perfection in every way.  You can’t improve on that.  Thank you so much.”
Blackburn Family, Reading

"I was very impressed by all members of your staff and  I will certainly recommend your firm to other interested friends.”
Mrs Matthews, Reading

June 2015

"We had so many lovely comments about mum’s service.  We were particularly pleased with the photo montage.  Many guests have told us they would like the same arrangements themselves and everyone felt it was a perfect tribute for Mum.  Countless people told us it was the best funeral they had ever been to.”
George Family, Bracknell

"As a family, we cannot fault the service provided and Muriel has been especially patient and professional, also very helpful.  Thank you.”
Mr Vaughan, Bracknell

"Very professional service.  Tina couldn’t do more to help and always responded to me quickly – first class service, thank you.”
Mrs Swanzy, Bracknell

"An excellent service throughout.  The celebrant, Belinda Forbes was really 1st class.  Could not have been better.”
Mr Hewitt, Great Hollands

"At the first meeting, Hayley was very accommodating and very helpful especially as I haven’t had an experience.  I have never been to a funeral, but she put me at ease and everything was done and all my experience was very good.  I will 100% recommend to friends.  Thank you all very much.”
Mrs Sutton, Caversham

"Very impressed with the service, the way mum looked in the coffin, total professionalism and pleasant, helpful personnel.  Highly recommended.”
Mrs Hodgson, Henley

"Couldn’t fault your kindness and sympathy in dealing with me.  Many thanks.”
Mrs Pond, Thatcham

"The friendly service offered made light of what my daughter and I had anticipated would be an onerous task.”
Mrs Wait, Wokingham

"Thank you for an excellent service and sympathetic manner.”
Mr Baxter, Wokingham

"Two members of your staff I especially appreciated for their kindness.  Jacqui for offering her help in washing my Mother and the gentleman that stayed with my children while my husband and I were witnessing Mum.”
Mrs Dudhnath, Reading

"Excellent all round service; many thanks to Jacqui and Simon.”
Courtnage Family, Reading

May 2015

"Absolutely fantastic funeral as far as funerals go.  I couldn’t have wished better for my husband and couldn’t be more grateful to you all.”
Mrs Bamford, Reading  

"Everyone we met was so considerate and helpful which made the whole difficult process so much easier.  Thank you.”
Mr Sandrock-Deed, Reading

"It was a wonderful service for my Dad and Claire was very helpful at all times.”
Mrs Taylor, Reading

"Joshi, Liz and Simon made us feel at ease throughout the whole process, thank you.”
Mr Woosnam, Reading

"Faultless – thank you!”
Hopkinson Family, Reading

"Liz and James were outstanding.  Liz went to great lengths to make for smooth arrangements.  James inspired confidence in all respects.  Excellent coffee!  Many thanks!”
Mrs Zwerzynska, Reading

"Claire and Bradley were the epitome of professionalism.  A.B. Walker should be proud to have them.”
Noakes Family, Reading

"We are very pleased with the service we received.  The staff were helpful and thoughtful and we felt our Father’s care was very respectful.  Overall excellent.  The train coffin looked superb and we are so pleased we came to the decision of having it.”
Mrs Watts, Wokingham

"I lived in Reading for many years and I knew of your service.  It is just excellent.  Many thanks.”
The Griffiths Family, Wokingham

"Thank you for first class service.  Muriel and especially James (funeral director) were outstanding.”
Russell Family, Bracknell

"Muriel was amazing, so professional and helpful.  We were also extremely impressed with James, calling the day before and looking after us all.  We cannot thank you and your wonderful staff enough for making a sad time much easier.”
Genouso Family, Bracknell

April 2015

"We could not have asked for a more professional and sympathetic service from you.  Thank you.”
Addis Family, Reading

"All members of staff were helpful and caring.  In the near future, I will go back to Eldon Road and make the arrangements for my own funeral when the time comes.”

"Liz helped us organise a funeral that respected our faith and wishes and was extremely supportive and professional at this very difficult time.”
Mrs Collens, Reading

"You helped make a very difficult and sad time much easier.”
Mrs Parsons, Reading

"Clive and Tony were a great help at a difficult time.  It was all excellent.”
Greenfield Family, Reading

"All the staff were helpful and we appreciated the way in which we were met with dignity at all times.”
Mrs Adams, Reading

"I think my husband would feel very pleased with the way everything went so smoothly.  Thank you.”
Bennett Family, Reading

"1st class service, staff exceptional.  Made the whole process as pain free as possible – all staff brilliant.”
Mr Briggs, Bracknell

"Faultless and very much appreciated.  I have such positive memories of who the funeral arrangements were conducted.  Tina is an excellent representative of your company.  James was so helpful on the day.  Thank you.”
Mr French, Bracknell

"A.B. Walker & Son were extremely professional and efficient.  Everything went to plan on the day.”
Mrs Wetherspoon, Thatcham

"Thank you all for your excellent service and helpfulness.”
Halls Family, Thatcham

"From start to finish, the service was excellent.  We were on a budget but did not feel pressured or that anything was too much trouble.  Hayley at the Caversham office was outstanding, understanding, caring and 100% professional.  Thank you.”
Cottom Family, Caversham

"The service provided was just right – practical but sympathetic and very helpful in a difficult time.”
Maxwell Family, Caversham

"Claudine was very helpful and caring in making the arrangements as were the funeral director and his staff.  Thank you.”
Brodie Family, Henley

"Heidi and the Walkers staff went beyond their normal duties to ensure the funeral went to plan and without any added stress.  Excellent service.  Thank you.”
Saunby Family, Wokingham

"I felt supported and reassured, both during planning of arrangements and on the day of the service.  Thank you.”
Evans Family, Wokingham

"The service given by your Wokingham branch was excellent.  Pam made the whole arrangements simple, easy for myself and my daughter.”
Field Family, Wokingham

"Heidi was simply wonderful l- thank you.”
Mrs Loban, Wokingham

"Thank you.  The service from all staff at Walkers was beyond our expectations.  They facilitated at a difficult time with expertise.”
Mrs Tomlin, Wokingham

"The day was perfect.  Thank you everyone at A.B. Walker.”
Mr Perkins, Wokingham

March 2015

"We have been so blessed by the kind and confident way you guided us and made all the necessary arrangements, allowing us to prepare a funeral that was a fitting tribute to Dad, free from logistic concerns. We were delighted to meet Matthew Walker and so grateful for his sensitive and caring approach."
Ford Family, Reading

"We could not have had better support from Alison.  All your staff were very friendly and helpful.”
Cornforth Family, Reading

"Nothing was too much trouble.  All went according to plan.  Thank you very much.”
Dobson Family, Reading

"My family was pleased to see the Sikh symbol put on the coffin.  Very, very thoughtful.”
Jaswant Family

"So pleased you handled my late husband’s funeral.  Everything went smoothly.  Liz was very kind and helpful.”
Mrs Bendall, Reading

"The funeral was carried out just as I had hoped for.”

"We found Ruth and Simon most efficient and comforting.”
Mrs Parisl, Reading

"Everything that you have done on the date and previously was more than expected and we were very happy with everything and could not fault in any way whatsoever.  Many, many thanks for what you have done for us.”
Bettis Family, Reading

"We appreciated the help in keeping things simple at such a stressful time.”
Haworth Family, Reading

"Excellent service.  We gave Dad the send off I hope he would have approved of.  Thank you.”
Mr Grover, Reading

"Everyone was very professional but special thanks to the driver of the family car who was brilliant.”
Mr Beckingham, Reading

"I came into this situation “blind” and Liz was outstanding both before and after the service day.   I could recommend Josie for your services, again outstanding.”
Wakefield Family, Reading

"The service I received was superb.  Could not have wished for any better.”
Mrs Stevens, Reading

"A faultless service at the most difficult of times.  Well done to everyone involved and thank you.”
Walker Family, Reading

"The staff have all been very kind and respectful especially when coming to the house when my husband first died, making the event easier to cope with.”
Mrs Clark, Reading

"I can’t thank you enough for the wonderful service you provided, thank you.”
Broadhurst Family, Reading

"Staff were friendly, compassionate and very professional throughout.  Excellent service you provided.”
Mrs Clayton, Reading

"As a family we are so grateful for the kindness, care and attention shown by your staff – especially Hayley and Simon.  They are a credit to you.”
Mrs Slater, Caversham

"Hayley was very helpful, an asset to your company.”

"We appreciated the warmth and kindness of a very professional service.  Every detail was dealt with smoothly including the high number of people that attended, many unexpected.  Thank you.”
Purser Family, Caversham

"Very professional as you would expect from a well established firm like Walkers.”

"A good service, very friendly and helpful staff.  Couldn’t have asked for better service.  Well done Walkers.”
Mrs Marshall, Caversham

"My family and I thank Muriel and Belinda for helping us to prepare a very personal ceremony for my husband.  We had many compliments.  Thank you A.B. Walker.”
Slack Family, Bracknell

"Funeral was absolutely fantastic, professional but friendly, understanding and helpful at all times.”
Mrs Harkins, Bracknell

"Could not find fault in anything that you did for me.  Even the day before, James the driver rang.  So well run.”
Mrs Bowker, Bracknell

"Muriel was fantastic and so was the celebrant, I would recommend them both, they were both very patient and caring.”
Ledger Family, Bracknell

"The funeral director on the day was superb.  Nothing rushed and nothing too much trouble.”
Mrs Jones, Wokingham

"Sincere thanks to Pam and James, who both were kind, helpful and knowledgeable.  Thank you.”
Mrs Githiomi, Wokingham

"All round excellent job.  Special recommendation to Heidi, David and Mark.”
Mr Mahoney, Wokingham

"Thank you for your kindness and support throughout.”
Mr Roberts, Wokingham

"Claudine was always very helpful and made us feel like she had time for us.”
Mrs Saxon, Henley

"Driver in charge on the day was very helpful and professional.  All round very good service.”

"Catherine was brilliant on all counts.  A real credit to A.B. Walker.”
Mr Bevan, Thatcham

February 2015

"My sister and I cannot fault your service at all plus close relatives were very impressed.  You arranged my father’s funeral in 1995 and twenty years on you are still giving a fantastic service.”
Mrs Davies, Reading

"A very professional service.  Liz was very helpful and sympathetic to our needs.  Could not fault the service you provided.  Thank you.”
Mrs Leary, Reading

"Please accept my very sincere thanks for the help and kindness of your staff at a most distressing time.”
Mrs Bradley, Reading  

"Thank you to all the staff for the care and kindness shown to myself and family at a time when we needed that care and help.  Thank you.”
Mrs Surey, Reading  

"Clare was so helpful, understanding and professional.  David was amazing.  Excellent service.”

"Simon was my funeral director and he made me feel very comfortable and was very pleasant with everybody in the care.  He had a lovely smile and did not hurry us although caught up in roadworks.  Thank you.”
Carter Family, Reading  

"Cynthia, James, Simon and Dean all very professional and helpful and made a difficult time more bearable, thanks.”
Mr Rumble, Reading

"We were really impressed with how professional and helpful Liz was at this difficult time.”
Ms Upton, Reading  

"Every aspect was professional, with empathy and great care.  Alison handled our arrangements with understanding, friendliness and professionalism.  Thank you all sincerely.”
Porter Family, Reading

"Please pass on our thanks to Ruth and Simon for making the arrangements and service as stress free as possible.  It was very much appreciated.”
Mrs Clutsow, Reading

"Muriel was so professional but friendly and so helpful in every way.  Also Simon on the day was very helpful and thoughtful,  so both made everything that much easier and smoother.  With all my thanks.”
Mrs Harkings, Bracknell

"I was most impressed by how professional and dignified the funeral director and staff were.  Thank you so much.”
Mrs Scott, Bracknell

"Muriel helped make the whole process relatively easy at a difficult time.  Thanks.”
Mr Dabbs, Bracknell

"A very professional service all round, thank you.”
Mrs Sage, Bracknell

"An excellent service provided at a very difficult time for myself, my brother and sister.  Muriel was amazing.  We cannot thank her enough.  Our Mum would have loved it!”

"Heidi was great! Thanks for everything.”
Horsburgh Family, Wokingham

"Very happy with the service provided.”
Mr Caff, Wokingham

"First class service throughout.  Professional but caring approach.”

"This has been a terrible time for us.  Pam and Matthew have made an unbearable time manageable.  Thank you so much.”
Mrs Jones, Wokingham

"You were all so helpful - 10/10.”
Taylor Family, Wokingham

"Both Hayley and Rachel were so kind and lovely again as sadly my Mum passed away in July and they had both met my Dad.  The are both a real asset to your company.”
Mrs Darbourn, Caversham

"Hayley was such a lovely person to arrange Mum’s funeral with and it was a pleasure to work with Walker’s.  Five stars!”
Miss Balmforth, Caversham  

"My daughters were impressed by Matthew!”
Mrs Carter, Caversham

"I felt that your company was the kindest and most helpful service that anyone could wish for.  Thank you all so much.”
Mrs Watson, Caversham

"Hayley was excellent, many thanks.”
Cale Family, Caversham

January 2015

"Overall I felt that you could not have done better, I felt lost but you guided me through it.”
Mrs Joyce, Bracknell

"This is the third time I have used your services and if the need arose would definitely use you again.  Fantastic service!”
Mrs Karcheski. Bracknell

"You were all wonderful and gauged my requirements and me very well.  Thank you.”
Mrs Sealey, Caversham

"We had arranged an unattended cremation.  Hayley kindly rang afterwards to tell me how it all went – a much appreciated thought.”
Mrs James, Caversham

"Excellent service throughout.”
Kennedy Family, Thatcham

"The service I received was excellent; from both Catherine and Carolyn at your Thatcham Branch.  Nothing was too much trouble.  They were always one step ahead of me in a good way.”
Mrs Simoes, Thatcham

"Faultless service, lovely caring staff.”
Rodhouse Family, Wokingham

"Heidi was really relaxed and kind and not “fussed” by tears or jokes.”
Kuftinoff Family, Wokingham

"This is the third time I have used your service and each time everything has been handled with competence and dignity.”

"The service provided was excellent, I would not hesitate in recommending you to others.”
White Family, Wokingham

"Overall the service received was very professional but relaxed and simplified which made a very pleasant experience at such a time. Thank you.”
Mrs Robinson, Wokingham

"My wife’s funeral was carried out with great care and dignity.  My thanks to Julian and company.”
Mears Family, Reading

"Thank you all very much for all your consideration and help throughout.  Not only are you professionals but also very caring in all your funeral arrangements. Thank you so much.”
Mrs Kemp, Reading

"A.B. Walker standard continues to be very good despite the decades passing that we have used you.”
Mr Stimpson, Reading

"The service you provided was faultless and your staff were so easy to deal with.  A very big thank you.”
Gardner Family, Reading

"Alison was excellent – kind and helpful.”
Lane Family, Reading

"Excellent service throughout from start to finish.  Thank you for all your help.”
Mrs Alder, Reading

"All the staff were helpful and friendly and staff on the day were excellent.”

"It was a pleasure to deal with Liz, Simon and Jenny.  Many family and friends commented on the service which they said was a fitting and really good celebration of Nan’s life.  Many thanks.”
Mrs Chamberlain, Reading

"All excellent and thanks to Alison, Simon and the team.”
Mather Family, Reading

Click here to see what people said about us in 2014

Click here to see what people said about us in 2013

Click here to see what people said about us in 2012

Click here to see what people said about us in 2011

Click here to see what people said about us in 2010