Operations Team Leader
Reading
Operations Team Leader role
AB Walker, a family owned funeral directors based in Reading are seeking a dynamic and diplomatic individual to develop the role of Operations Team Leader within our experienced team of funeral operatives.
The successful candidate will play a crucial role in ensuring the smooth running of our operations team, coordinating resources effectively to meet key objectives.
Key responsibilities
- Oversee general funeral duties, coordination of bringing of deceased into our care, mortuary duties, vehicle maintenance, workshop duties, and building maintenance
- Develop and implement personal development programmes for the funeral operative team through internal and external training, recognising and leveraging individual strengths
- Enthusiastically lead and encourage team members to perform to the best of their ability
- Improve team communication including through regular 1-2-1 meetings
- Control and monitor annual leave and sick leave, authorise overtime, and conduct risk assessments
- Play a key role in the recruitment and induction of new employees
- Report directly to and support the Operations Manager in achieving departmental goals
- Chair Operative Meetings and Conductors Meetings
- Bear coffins and assist in the on-call rota when necessary.
About you
- Experience of managing a small team is essential
- Prior experience in the funeral industry is desirable
- Demonstrate the highest standards in personal presentation, motivation, and attention to detail
- Possess a firm but fair approach to personnel management
- Exhibit good written and verbal communication skills
- Must hold a full, clean, manual driving license
- Ideally fully vaccinated against Covid-19.
Working hours
Monday to Friday, 8.30am to 5.30pm
Where necessary, assist in an on-call rota to provide our services outside of standard working hours.
Six month probationary period.
Salary and benefits
Salary: On application
Benefits include:
- 20 days holiday plus bank holidays
- Day off for your birthday
- Uniform provided
- Bike to work scheme
- Access to Mental Health First Aiders
- Employee Assistance Programme
- Private medical insurance (after successful completion of probationary period)
- Company pension (auto enrolment after 3 months service)
- BUPA cash plan
- Opportunity to be involved in bereavement support, with training provided.
Apply now to join our team
All interested candidates should complete this application form.
We welcome candidates from diverse backgrounds and experiences, as we believe in the strength of a varied and inclusive workforce.