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What People Say

What People Say

Following every funeral and memorial, we send a feedback card to the family. We value every single comment and we keep records of all the feedback we have received. These individuals have given us permission to publish their feedback and we have included any suggestions for improvement to give a balanced view.

  • “Your whole team have been simply amazing, nothing has been too much trouble.”
    Mrs Chamberlain
  • “I felt the customer care to be exemplary. The patience shown whilst we decided on the right wording was much appreciated.”
    Ms Jackson
  • “Excellent service. Charlie was very polite and caring.”
    506215
  • “I can't speak more highly about A B Walker. The staff are outstanding. The sensitivity was something that helped me through a traumatic time.”
    Ms Crawford
  • “Charlie is a definite asset to your service. On the telephone she is polite, patient and easy to talk to.”
  • “Charlie was amazing with dealing with any queries or questions... always responded very quickly and politely.”
    Ms. Joseph
  • “Professional and friendly. Good communication.”
  • “I had been unable to make a decision on what to say/what to buy, I found the process surprisingly easy once I had made contact with Walkers.”
    Mrs Powell
  • “Carolyn was very responsive and James was very sensitive on the day.”
  • “Superb service.  Muriel listened to exactly what we wanted and nothing was too much trouble.”
    Mrs Anita Grove
  • “Both Tina and Muriel were excellent and did a great job during difficult times.”
    Mr Graham Hill
  • “Sasha was very helpful and nothing was too much trouble.”
    Mr Holley
  • “Sasha was amazing and a credit to your company..”
    Mr Jeff Goddard
  • “Clare was a superstar.  She was clear and concise throughout.”
  • “Joanne helped me all the way through dealing with the funeral.”
    Pauline Wyld
  • “Melanie gave us excellent guidance throughout the process.”
    Mrs Julie Munnings
  • “Melanie was great and couldn't have been more helpful.”
    Mrs Julie Gaines
  • “Ruth went above and beyond to help us.  Thank you.”
  • “Ruth was very helpful, respectful, polite and knowledgeable.”
    Mr Arnold
  • “Charlotte was great - professional, calm and responsive to our requests.”
  • “Heidi is exceptional - so responsive and sympathetic to our emotions and sadness.  She is amazing.”
    Mrs Spearpoint
  • “Heidi was excellent - nothing was too much trouble.”
    Mrs Adrian
  • “Ken was very organised and professional.”
  • “Ken was very efficient.”
    Miss Denise Grant
  • “Claudine provided an excellent and caring service throughout.”
    Louise Shearer
  • “Claudine goes over and above what is required.  She was professional whilst being thoughtful, knowledgeable and approachable.”
    Mrs Victoria Dingle
  • “The service provided was excellent especially by Heidi.”
    A Read
  • “All Excellent.”
  • “Ruth and the conductor are a credit to your company.  Very impressed.”
    Mr Clements
  • “We were very pleased with the service provided by Walkers.”
    M Allerton
  • “Very professionally dealt with by all staff.”
    Mrs Barbara Bryant
  • “First class service.  Wonderful help from Melanie.”
    Fred McCrindle
  • “Thank you for all your help.  You were very professional and the whole process was well managed.”
    Christopher Pratt
  • “Melanie was excellent in everything she did and was very understanding and comforting throughout.”
  • “Made a difficult time easier.  Everything was arranged well.  Special thanks to Ruth.”
    Glynis Murdoch
  • “We were very pleased with the service.”
    Mrs Sugrue
  • “The team couldn't have been more helpful.”
    Maralyn Burnett
  • “A friendly welcome”
    Mr Clifford Blundell
  • “Very helpful - Muriel went above and beyond to help us out ”
  • “Kept in contact - nothing was too much trouble. Ruth was our 'Go To Gir'.l”
    Mr Tony Wiseman
  • “Everything was organised so well which gave us peace of mind. Pam explained everything in great detail and was kindness itself.”
    Mrs Maureen Vickery
  • “Ruth was excellent in an ever changing time due to Covid-19. she gave us confidence.”
    Mrs Kathryn Couch
  • “Time was taken to discuss the arrangements. Clare was very helpful. Thank you.”
    Mrs Evelyn Green
  • “Charlotte listened and advised well. David conducted the funeral very well.”
  • “Shelley was calm, efficient and sensitive in all our dealings.”
    Mr Peter Seward
  • “Showed kindness and courtesy in difficult times.”
    Mrs Felicity Summers
  • “Open and willing to meet our specific needs. Sasha responded to all queries and made the initial meeting easy for us.”
  • “All very good service.Yvonne and Shelley were very very kind and helpful.”
    Mr Brian Blackmore
  • “Sasha was excellent with helping us with all the arrangements. David was a fantastic support on the day of the funeral.”
  • “Joanne was extremely helpful with all our requests.”
    Mr Robert Clarke
  • “Joanne communicated so well in an ever changing situation. David on the day was so kind.”
    Mrs Jacquie Batchford
  • “We needed someone we could trust and knew Carolyn. We would highly recommend her. Everyone dealt with things with care, compassion and dignity.”
    Mrs Nicola Russell
  • “Just very helpful and considerate at every stage. Heidi was excellent in guiding us through everything with no rush.”
    Mrs Carol Woodroffe
  • “The quality of everything was exceptional. Pam Aramo was so caring and accommodating, was was Tony on the day of the funeral.”
    Mrs A;Alexandra Watson
  • “Heidi was always empathetic and willing to achieve the best for us before, during and after the funeral.”
    Mrs Sheila Garfoot
  • “Heidi was very attentive to our changing requirements. Tony was very helpful on the day”
    Mr Robert Gray
  • “Melanie  - nothing was too much. She went the extra mile. David on the day of the funeral was professional and sensitive.”
    Mrs Teresa Jenkins
  • “Very professional and efficient - Melanie was very helpful. ”
  • “Melanie had a very nice manner and was very helpful”
  • “Melanie was very helpful and empathetic. All staff on the day were excellent ”
    47572
  • “Excellent personal service from Muriel”
    Mrs Elaine Fraser
  • “Everybody was so kind, at all times.”
    Mrs A Begbie
  • “Went above and beyond.”
    Mrs Joan Baker
  • “Very helpful and considerate at all times. Charlotte has been very kind and efficient”
    Mr Dennis Bryant
  • “Heidi arranged the most perfect funeral and burial.  She was very professional, helpful and caring.”
    Miss Neal
  • “Ruth at Tilehurst was a great help and made me feel comfortable.”
    Mr Donald Wells
  • “Ruth took care of everything for us. She was fantastic and looked after us very well.”
    Mr John Banks
  • “Kept me informed every step of the way. Ruth at Tilehurst was so kind as was Tony on the day”
    Mrs Glynis Murdoch
  • “Filled us with confidence, put us at ease instantly, nothing was too much trouble. Melanie at Caversham was wonderful.”
    Mr Gregor Bint
  • “Nothing was too much trouble for Melanie”
    Mrs Jane Crombie
  • “Melanie was most helpful and kind - did an excellent job”
  • “Made it easy and ensured the day was perfect.”
    Mr Steve Parton
  • “Carolyn was friendly, helpful and efficient. Worked well with us as we were organising things whilst in Vietnam”
    Mr John Print
  • “Helped with every element of the funeral and much more. Muriel, Joanne and Mark. All exceptionally helpful, efficient and personal”
    Mrs Christine Atkinson
  • “Joanne was so helpful and showed so much respect.”
    Mrs Tracey Tilling
  • “Muriel listened, gave us time, explained everything and was always ready to help”
    Mrs Theresa Read
  • “All the A B Walker team were very helpful and sympathetic. Nice team - keep it that way - you provide a wonderful service”
    Mr Michael Clark
  • “I was always treated very politely and respectfully and the funeral arrangements went very smoothly”
    Mrs Rachel Knight
  • “Alex was very helpful and made me feel at ease. Tony was amazing on the day of the funeral”
    Mrs Heather Ashby-Kinge
  • “Very personal service from beginning to end.”
  • “A very personal touch. Matthew was extra attentive and Claudine has a caring and efficient manner”
    Mrs Debbie Glover
  • “Very respectful, attentive and communicated well. Claudine was very warm, supportive and helpful”
    Mrs M Clarke
  • “Everything was done straightaway - no need to chase anything. Heaidi was extremely helpful and professional”
  • “From Sasha, Shelley and Simon who all gave us a very personal service”
    Mrs Deborah Drake
  • “They are sensitive to all issues and they are all superb.”
    Mrs Janet Hopkinson
  • “Become like friends in our time of need. Thanks to Simon, Clare and the whole team”
  • “Clare was very understanding and James so comforting”
    Mrs Helen Richards
  • “Refreshing to receive good service. Sasha is an excellent representative of your company.”
  • “Ken took us through everything and it was perfect.”
  • “Alex organised everything well and was sympathetic.”
    Mrs Bliss
  • “Melanie was kind and understanding and gave us that personal touch.”
  • “Melanie was kind, thoughtful and responsive throughout.”
  • “The funeral was conducted exactly as we wanted.”
    Mr Sullivan
  • “Claudine greeted us every time in a comforting and calming way.”
    Mrs Boyd
  • “Ruth from the outset was compassionate but professional.  David offered reassurance but was not intrusive.”
    Mrs Foskett
  • “Mr Fox carried out the service with dignity.”
    Mrs Squelch
  • “Thank you to Ruth and Matt who coped well with the huge number of people attending the service.”
    Mrs Nutt
  • “Ruth provided first class service and advice.”
    Mr Warwick
  • “Heidi gently took control.  She was very easy to deal with.”
    Mr Hoskins
  • “Thank you to Pam.  Nothing was too much trouble from start to finish.”
  • “Pam and Heidi were amazingly supportive”
    Mrs Maddocks
  • “Pam was so very kind and thoughtful”
    Mrs Howarth
  • “Thank you to the men for wearing the coloured ties on the day.”
    Mrs Spurling
  • “Carolyn guided us through the arrangements with sympathy and kindness”
    Mr Burgess
  • “Both Tony and Carolyn were very personable.”
  • “Carolyn was kind and considerate”
    Mr Towndrow
  • “Thanks to Mark for his care and professionalism on the day of the funeral”
  • “Tina and the head pall bearer were very efficient and polite throughout.”
    46905
  • “Muriel was very understanding and made us feel comfortable.”
  • “Muriel was kind and took time to explain the details”
  • “Shelley was so helpful”
    Mrs Hunter
  • “Shelley was wonderful and did everything for us with no hesitation.”
    Mrs Brown
  • “Joanne was very supportive, efficient and helpful.”
  • “Joanne was excellent throughout.  She is a great ambassador for your company.”
    Mr Marshall
  • “Thank you for the personal attention, particularly at the church”
    Mrs Bryson
  • “Shelley was very understanding and professional”
  • “Special thanks to Tony for his leadership on the day and Sasha for her efficiency”
    Mr and Mrs Jenkins
  • “Special thanks to Sasha and Tony for the delicate handling of everything ”
  • “James made mum's funeral very personal.  This meant so much.”
  • “Charlotte was very helpful and explained everything clearly”
    Mrs Maher
  • “All of the staff were so sensitive and helpful”
  • “Everything was very professional.  Melanie did a perfect job”
  • “The help and support given to us was exceptional”
  • “Melanie was a great help”
    Mrs Willis
  • “Claudine was kind, patient and considerate”
    Mrs Brewer
  • “The service was fantastic.  Claudine was very helpful throughout the process”
  • “Heidi made sure things got done.  Thank you for providing an excellent celebrant”
    Mr Davis
  • “Thank you to Pam and Mark.  Nothing was too much trouble”
    Mrs Lovegrove
  • “Muriel was very friendly and helpful.  Also, James was very kind.  One family member said it was the nicest funeral they had been to.”
  • “Muriel is so lovely and very professional - a real asset to your business.  Everyone involved was so kind and courteous throughout”
    Mr Carpenter
  • “Tina was very helpful, knowledgeable and respectful”
    Mrs Godfrey
  • “Tina and Muriel listened to us and dealt promptly with any questions we had”
  • “Both Ken and James were extremely professional and compassionate at all times”
    Mr Bretney
  • “All the staff were lovely.  Ken was particularly thoughtful”
    Mrs Basterfield
  • “Thank you to Ken for his help and advice beforehand and to David on the day of the funeral for making it go so smoothly”
  • “I would like to thank Carolyn for her help and patience”
    Mrs O'Leary
  • “Charlotte and James both made me feel at ease and turned it into a good day”
    Mrs Olney
  • “Made the funeral special - as if it was the only one that day”
    Mrs Jamie
  • “Both Ruth and Tony were incredibly supportive and comforting throughout this sad time”
    Miss Vallard
  • “Compassionate, friendly and informative”
  • “Sasha was extremely professional and very helpful”
    Mr Szabanowicz
  • “Joanne made everything very simple and her ideas and attention to the order of service was really special”
  • “So pleased we decided to go with Walkers.  Very happy with the service we had from you”
  • “Sasha made us so welcome.  She was particularly great with my father who has dementia”
  • “Did exactly what we wanted to an excellent standard”
    Mrs Rigby
  • “Gave us time and did not rush us ”
  • “Ken sorted everything out for us”
    Mr Rawlings
  • “Nothing was too much trouble for Ken.  He answered all questions and gave advice in a very sympathetic way”
    Ms Hayllor
  • “Melanie was excellent”
    Dr Kemp
  • “Alex was wonderful in helping us through this difficult time”
    Mr Owen
  • “Alex was so helpful and approachable.  She coordinated everything superbly so we could give our aunt the send off she deserved”
    Mrs Hunt
  • “Heidi looked after us perfectly all the way through”
  • “Both Heidi and Pam were always helpful and caring”
    Mr Malam
  • “So professional from beginning to end.  Both Heidi and James excelled themselves in their roles”
    Mrs Wilks
  • “Warm, caring attitude from all staff - like a family!”
    Mrs Whitchelo-Jones
  • “Ruth was very helpful and has a caring attitude”
  • “Ruth goes beyond that extra mile to support you - nothing is too much and always with a smile”
    Mrs Bouldin
  • “Care and consideration given throughout”
  • “Ruth was very helpful at a difficult time for us”
  • “100% professional.  All staff were fabulous”
    Mrs Wisely
  • “Muriel was patient, very helpful and showed care about our circumstances”
    Mr Hargreen
  • “Muriel showed empathy, compassion and guidance at a very emotional time”
    Mrs Green
  • “The office staff, pall bearers and chauffeurs carried out their duties in a dignified manner”
  • “Joanne was very personable and pleasant.  Everything was done to a high standard ”
    Mr Dickinson
  • “Very professional”
    Mr Greenwood
  • “Shelley is a very friendly, easy person to talk to”
    Mrs Hope
  • “There is nothing you could have done better”
    Mrs Helmore
  • “Staff were amazing - especially Clare and James”
  • “Clare made the experience as smooth as possible”
    Miss Samuel
  • “Charlie was friendly and understanding from the moment I phoned the office”
    Mrs Kemp

Customer Reviews

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Reading Funeral Directors
Bracknell Funeral Directors
Caversham Funeral Directors
Henley-On-Thames Funeral Directors
Maidenhead Funeral Directors
Thatcham Funeral Directors
Tilehurst Funeral Directors
Wokingham Funeral Directors
Woodley Funeral Directors