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What People Say

What People Say

Following every funeral and memorial, we send a feedback card to the family. We value every single comment and we keep records of all the feedback we have received. These individuals have given us permission to publish their feedback and we have included any suggestions for improvement to give a balanced view.

  • The funeral couldn't have gone any better. I thank you all very much. 
    Mrs Mitchell
  • Excellent care at all stages of the process. The grandson in New Zealand felt very included as a result of the video link. Thank you so much for guiding us through so sympathetically.
    Mrs Walton
  • Thank you for accommodating all my wishes. Thanks to Tony  
    Henry family
  • All was very good. Ken was very helpful and did a very good job many thanks.
    Mr Bamsey
  • Staff were always accommodating 
    Mrs Morrison
  • This was second time of using Walkers in two years. Both times have been excellent in terms of service and knowledge and staff involved very kind and sympathetic.
    Mr Giles
  • The third time we have used your services & always been very professional. Would not hesitate to use you again.
    Mrs Franklin
  • Friendly and approachable staff.
    Ms Thomas
  • What more can I say first class service. Thank you.
    Mrs Hale
  • What more can I say, everything was professional, dignified and respectful. An excellent service. 
    Miss Wiltshire
  • Claudine was very sympathetic and very helpful.
    Mrs North
  • Claudine was excellent & very helpful and in touch whenever necessary. James was excellent on the day
    Mr Davies
  • Thank you. My dealing with all members of your team has been a pleasure in a very difficult time for me.
    Mrs Howard
  • Heidi was extremely helpful & efficient nothing was too much trouble. 
    Henry family
  • We were very pleased with the funeral and with everybody involved from your company. Pam was very kind and helpful throughout which was much appreciated. 
    Seymour family
  • I would like to thank you for everything you have done for giving my wife a good send off.
    Mr Edwards
  • All the staff were friendly and very professional
    Payne family
  • Thank you for a beautiful and smooth process.
    Mrs Britton
  • Muriel was both professional and reassuring throughout the process & James was also very professional on the day.
    Mr Dennison
  • The staff so kind and helpful to me. Put me at ease when I was upset just like to say thank you.
    Mr Clark
  • We were thrilled by the the images that went onto the coffin. The whole experience of service was excellent.
    Williamson family
  • On behalf of myself and all my brothers we would like to say a very special thank you to Clare for the support and help over this difficult period.
    Browning Family
  • We would like to give Shelley a big thank you for all her help.
    East family
  • Wonderful and very helpful team, especially our administrator Shelley, Can't express our thanks enough for all the help provided.
    Mrs Sinclair
  • We were satisfied with everything, any questions were attended to as quickly as possible. 
    Wiggins family
  • Not knowing much but well pleased with all the service especially on the day.
    Saunders family
  • On behalf of all the family thank you to everyone for arranging my mum's funeral. Everything went smoothly from my first contact.
    Mrs Bacon
  • Excellent service thank you Alison and the team.
    Mrs Kneller
  • Thanks for helping to make a good funeral/Life celebration possible in way we wanted
    Mrs J Bryant
  • Tara was great, courteous, knowledgeable and patient.
    Mr J Spooner
  • From the moment of contact to the day of the funeral we found the service excellent.
    Clark- Brymner family
  • Tara was excellent all the way through the whole process well done Tara.
    Dorsett family
  • Just to say thank you for all your help.
    Mellor family
  • We were very happy with all of the arrangements & very grateful for the extra help from Hayley. 
    Murphy family
  • A sad occasion made easier by a competent an compassionate staff. Thank you
    Stoddart family
  • Overall good service from all aspects
    Mr Barlow
  • Thank you for making a difficult time so easy
    Mrs C Whitbread
  • All our friends & Family have said that it was a wonderful service a real tribute to my late husband.
    Parish Family
  • We were all very pleased with the helpful, friendly & efficient service given. many thanks to all your staff involved.
    Mr C Combes
  • Our family's thanks go to Claudine, our funeral arranger. Claudine was kind, thoughtful & efficient throughout & her skills made the planning of my father's funeral so much easier to bear.
    Mrs Bishop
  • I was very impressed by your firm and I will certainly recommend it to other people.
    Mrs J Pickett
  • A Kind and friendly approach.
    Freestone family
  • Very well organized with the minimum of fuss
    Bird family
  • I was very impressed with your service. Heidi was lovely, very helpful, knowledgeable and kind. I did not feel at all rushed.
    Mrs Johnson
  • A very good experience in sad circumstances a very professional considerate service by all concerned. Excellent
    Mrs Spolton
  • Would like to thank you for all care and support
    Mrs M Dempsey
  • Every contact with your company was carried out with respect and sympathy making a difficult time less stressful. Thank you 
    Rumsam Family
  • Having someone who is approachable and friendly made it much easier. A big thank you to Muriel
    Mrs V Rainey
  • Tina was helpful and patient. On the day for the funeral your staff were professional, kind and understanding. I couldn't have asked for more
    Mrs S Speak
  • Special thanks to James Hall for his excellent guidance on the day. Thanks also to Alison for her kind advice and support.
    Mr Crowie
  • Shelley was a star from the beginning to the end as was the lady on the front desk. Many thanks to you all.
    Peacock family
  • Shelley was very professional, understanding & helped us through a difficult period.
    Mr T Haynes
  • It is not possible to fault the service provided. You are to be commended for the high standard, professional and caring service. 
    Mrs B Green
  • I would like to say how wonderful Clare was. She made what was a very sad time in our families life a lot easier. I can't thank you enough Clare.
    Mrs v Ambler
  • Took all of the pressure off an otherwise very stressful activity. I knew I was in v.good hands from the beginning.
    Mr B Guthrie
  • I knew what to expect as my daughter had used you and only had praise for the complete job. Thank you
    Mrs P Hiscox
  • I thanked Hayley & ken in my tribute to my father as they had been great.
    Downer family
  • The calm efficient manner of the service I received really made a difficult time easier. Many thanks to all the staff
    Cooper family
  • Hayley & Ken. Thank you so much for everything you did for our father David's funeral
    J Harris
  • a faultless service from everyone we dealt with especially Hayley. Jill Harbridge and Tony on the day
    G Taylor
  • Excellent service received. Tara's help and advice was first class a tremendous ambassador for your company  
    Mr P Williams
  • When we arrived at Claudine's office she at once made us feel relaxed and would deal with everything. I can't praise her enough.
    S Wall
  • Claudine nothing but the highest praise, so helpful great attitude. Thank you.
    Napelton Family
  • A friendly & compassionate service where nothing is too much trouble. Claudine is amazing. Bradley was absolutely brilliant on the day. We had to think about nothing on the day except our loved ones. Thank you
    Sue Hirdle
  • The speed + efficiency was much appreciated. Even tho a small service we were given empathy + good experience. 
    Lewis-Jones Family
  • The service was excellent through out as the funeral was to be in Cornwall. Heidi sorted everything from Wokingham. We can't thank her enough & the same goes for James on the day.
    F Jones
  • Muriel has offered excellent standard of service for all three family funerals
    S King
  • With everything that was involved with my fathers funeral and arrangements, the staff were excellent & very caring
    Mr E Rich
  • No complaints what so ever, everything was done with the right degree of care.
    Mr R Burkeman
  • Thank you for the excellent service at a very difficult time. Everyone kind and helpful
    Mrs S Crook
  • All the staff we dealt with were so polite, lovely and understanding. Thank you 
    Farthing family
  • The kindness and understanding shown by your staff was much appreciated at a difficult time.  Totally professional service from start to finish.
    Bewick family
  • We would like to especially thank Alison for her help and understanding in the funeral arrangements. We highly recommend her, She is a lovely lady  
    J Sampson
  • Only residing in Reading 5 years. I listened to the local church people at Tilehurst URC, Anmour Road
    Mrs J Fowles
  • We would like to thank Clare for all her help & Support. All went as planned, answered emails promptly, never left waiting 
    Mr R Winchcombe
  • Dawn was very kind & understanding in dealing with both my mothers memorial stone and the renovation of my grandparent's stone. Thank you. 
    Mrs Unsted
  • Service very good considering the distance. Work completed in stated time didn't expect pictures to be sent was very impressed overall.
    Mr Shepherd
  • We as a family would like to thank you all very much for taking care of us and nothing was to much trouble for you, you all made a horrible time very stress free. Thank you all
    Swift Family
  • I think the service is first class and the two ladies who made contact with me at all times was first class.
    Mrs Cooke
  • From the very beginning of our engagement with Walker & Son to the very end we have bee treated with compassion & the highest level of professionalism possible. A massive thank you to you all.  
    Mr Barrett
  • From the funeral to the Headstone everything has been spot on. Many thanks.
    Mr Sink
  • Very good customer service.
    Mr Best
  • Every aspect of the service we received was excellent. Everyone was extremely kind and thoughtful throughout the whole process.
    Clements family
  • You're always very helpful, friendly and understanding.
    Mr Oliver
  • The renovation and additional lettering has been first class.  Staff are knowledgeable, professional and compassionate. An excellent company 
    Mrs Collins
  • Given the condition of the memorial stone the renovation work presented as a brand new stone. Mrs Head was absolutely delighted 
    Mr Blake
  • Thanks so much to Tara for your excellent care & help.
    Mrs Hayes
  • Thank you very much for the kind, consideration, professional care of your staff especially Hayley, Ken & Tony which mad a sad, difficult time much easier. Thank you for taking care of Gary
    Mrs Purser
  • Thank you for all your help
    Mr Ayerst
  • Ken & Hayley at Caversham were very helpful, kind & understanding as were your staff & especially the director on the day of mum's service. Thank you
    Mrs Heath
  • Your kind efficiency helped enormously. Thank you
    Mrs Driver
  • I think your staff are excellent and willing to give that extra touch or service. I would always recommend your company.
    Mrs Barnett
  • Claudine was absolutely excellent, kind, compassionate, helpful & very efficient.  Your staff on the day were exceedingly kind & helpful.
    Mrs Sharp
  • Claudine, Could not have been more considerate or helpful as the personal point of contact at a difficult time, this is appreciated.
    Mr Bennett
  • Will use your services again. Hopefully not to soon.  Thank you for everything
    Mr Smith
  • As upsetting as it was Pam was just amazing looking after myself & family. On the day Bradley was just so perfect. Thank you
    Mrs Fermorwok
  • We could not have asked for better service. Heidi and her colleagues were outstanding.
    Mr White
  • Considering it was arranged at very short notice, within a week it went very well.  Thank you Tina for arranging it 
    Mrs Milligan
  • James was a fantastic funeral director.  Muriel was lovely and always helpful.
    Flanagan family
  • We were meet & dealt with by Tina on our first visit, She made everything very easy and straightforward kept us up to date at all times. 
    Mrs Collins
  • 1st Class funeral
    Mr Finlayson
  • I've always found the Walker family to be as they should be very professional, friendly and extremely courteous !
    Winslet family
  • I was very happy with the service you provide. Shelly was a great help to me and at a time when decisions aren't easy, guided me through it all. Thank you
    Mrs Sainsbury
  • Everyone so kind and very helpful.  Walker's goes back in our family a long long time.  Great, Great Grandparents, other family members
    Mrs Sherrington
  • I feel I must let you know that Bradley was excellent. So supportive & gentle he is a true star !
    Mrs Davey
  • Everyone was very helpful at this difficult time for us.  I am very pleased that No pressure was put on mum (Dad's widow) to do what she couldn't cope with
    Mr Gilson
  • Out standing company and staff.  Would recommend to anyone.
    Mrs Townsend
  • I was grateful for the one stop shop. Not having to make lots of arrangements at a time when you are in a state of grief a great relife
    Mrs Thomas
  • All friends at funeral expressed the care and dignity of arrangements.  Personal very grateful for all arrangments
    Mr Woodford
  • Office staff Shelley to Carolyn and Tony the driver were great helpful and nothing was to much trouble. Big thank you to them all
    Ms Boys
  • I have written to Carolyn to thank her for the excellent service and helpfulness of all your staff
    Mr Lovejoy
  • The whole experience was as good as I could have hoped for. Tara is a real star and smoothed the path immeasurably. On the day Simon was highly professional and very reassuring. 
    Mrs Nicholls
  • The ordeal of arranging a funeral was eased with your kindness and consideration. Thank you
    Mrs Addington
  • At a stressful time we found the support Walker's gave my husband in organizing his father's funeral invaluable. Thank you
    Hunt family
  • Claudine was very helpful, friendly and accommodating. She took care to ensure my families wishes were followed.
    Miss Jones
  •  Approachability and willingness to help
    Patten family
  • On entering the reception you are made very welcome which made you feel relaxed
    Mrs Ashby
  • Pam was lovely and dealt with all our needs and was always at the end of the phone. Thank you for all your help
    Hussey family
  • Muriel is excellent at her job and made us feel special. Everything went perfect
    Mrs Clark
  • Excellent service from all members of staff
    Mrs Gill
  • All the staff made an extremely sad and difficult time easy.
    Mrs Lloyd
  • I would like to thank you all for the help and advice. I received the best service from Tina and all the staff.
    Mrs Harrington
  • Everything from start to finish went very smoothly. Thank you 
    Mrs Hope Currie
  • Very professional from start to finish well done
    Mr Turner
  • Excellent from first contact. Shelley was exceptionally helpful and Tony and his team were superb on the day. 
    Mr Watts
  • I was delighted with the service and care we received from A B Walker - am full of praise
    Porter Family

Customer Reviews