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What People Say

What People Say

Following every funeral and memorial, we send a feedback card to the family. We value every single comment and we keep records of all the feedback we have received. These individuals have given us permission to publish their feedback and we have included any suggestions for improvement to give a balanced view.

  • “Your care and customer service 'end to end' has been fitting and supportive. We are very grateful. Your service has been exemplary.”
    Stone
  • “I am very satisfied with everything from the funeral arrangements to the headstone. At a difficult time A B Walker were professional and understanding.”
    Stone
  • “I would like to give a very special mention to Bradley for his kind and courteous manner in which he conducted the whole funeral. The whole family pass on their grateful thanks to him.”
    Mrs Halliday, Caversham Funeral Directors
  • “Excellent service throughout. Thank you all very much for making a very sad day go so smoothly.”
    Mrs Cartwright, Caversham Funeral Directors
  • “A very quiet and acceptable job done. Thank you.”
    Mr Green, Thatcham Funeral Directors
  • “Your care and attention was excellent. It made a sad occasion much easier for my family and I. Thank you.”
    Ms Smith, Henley-On-Thames Funeral Directors
  • “I could not have asked for better service. Everything was so well done. Thank you.”
    Mrs Norcutt, Henley-On-Thames Funeral Directors
  • “Claudine was exceptional.  Very good with all aspects. Nothing too much trouble. Gold star standard throughout.”
    Mrs Townsend, Henley-On-Thames Funeral Directors
  • “Pam was wonderful and very patient...we were well guided in all aspects of the arrangements.”
    Wokingham Funeral Directors
  • “I was really pleased and had lots of feedback from the people who came. Your staff were helpful in every way.”
    Wokingham Funeral Directors
  • “Very kind sympathetic staff who were most helpful. All of those who attended said the service could not be faulted.”
    Ms. Mills, Wokingham Funeral Directors
  • “I would like to thank all the staff for their help. The minister gave a lovely service - I was very pleased with him - a lovely man.”
    Mrs Rossiter, Bracknell Funeral Directors
  • “You made a very sad day very special and I am sure that he would have looked down and agreed with love.”
    Mrs Waldron, Bracknell Funeral Directors
  • “I would particularly like to mention Muriel who made a difficult time much easier.”
    Mrs Gould, Bracknell Funeral Directors
  • “The overall service was of an excellent level. You were all very helpful, comforting and reassuring.”
    Mrs Wootten, Reading Funeral Directors
  • “Superb service. Wonderful staff. Everyone was very attentive and helpful. I would recommend you to anyone in the area.”
    Mr Hoskins, Reading Funeral Directors
  • “Truly excellent service. A big thank you to everyone.”
    Mr Warren, Reading Funeral Directors
  • “I cannot express enough how professional your staff are and how well they looked after us.”
    Miss Pegg, Reading Funeral Directors
  • “Your service is impeccable - I cannot rate you highly enough.  Every aspect - Personal service above and beyond expectations.”
    Mrs Royle, Stone
  • “Truly professional and caring service.”
    Mrs Morgan, Stone
  • “A big thank you for my wife's memorial, it is great and looks good.  Your staff have been good to us from day one.”
    Mr Young, Stone
  • “Fantastic family business, caring and helpful.  Wouldn't use any other company, always A.B. Walker.”
    Mrs Burfield, Stone
  • “You completed well before the stated time required.  We cannot fault you.”
    Mrs Pratley, Stone
  • “Caring and professional service in all areas.  Thank you.”
    Mr & Mrs Joseph, Stone
  • “Thoroughly impressed with my experience of A.B. Walker.  Whole process from planning funeral to completion of memorial has been handled very sensitively. ”
    Mrs West, Stone
  • “We appreciate the high standard of service offered.”
    Mrs Williams, Stone
  • “Service has been excellent right from our first phone call.”
    Mrs Jones, Stone
  • “Support second to none.”
    The Wheeler Family, Stone
  • “Thank you for your professional service.”
    Mr Collinson, Stone
  • “The ladies pitched it perfectly - solemnity when needed, business like when needed.”
    Mr Ingham, Stone
  • “Please pass our sincere thanks to Jamie who has once again done a great job.  A big thank you also to Rosie and Dawn for all your help with the admin side. First class service from A.B Walker once again. ”
    Mr Goddard, Stone
  • “Your services as a funeral director, my family and I found quietly efficient and sympathetic.  We could not have wished for better.  I am most grateful for opening your chapel of rest on Saturday morning under the circumstances.”
    Mr Mainprize, Caversham Funeral Directors
  • “During a difficult time, Carolyn made the whole process simple for us.  She explained, empathised and was a pleasure to deal with.  Thank you so much for all your help.”
    Mrs Smith, Thatcham Funeral Directors
  • “The funeral was lovely.  The fact that the coffin was so beautiful, the burial ground perfect and the vicar very understanding, made it easier for our grieving.  ”
    Mrs Barnett, Henley-On-Thames Funeral Directors
  • “The care and support your staff showed to us was very appreciated.  Pam was an excellent support throughout.”
    Mrs Phillips, Wokingham Funeral Directors
  • “I was most impressed by your drivers, they made us feel at ease.”
    Mr Kelly, Wokingham Funeral Directors
  • “It was a difficult time as my sister has special needs so arranging her late husband's funeral was particularly difficult.  Jacqui was very sensitive to her needs.  Thank you.”
    Mrs Gardner, Reading Funeral Directors
  • “James and team looked after us with care and warmth.  They made it so much easier and I wouldn't have trusted anyone else to take care of arrangements.”
    Mr Thomas, Reading Funeral Directors
  • “The minister (organised through Walkers) was especially excellent and went to a lot of trouble to contact us and guide us in our choices. Much appreciated.  ”
    Mr Adamson, Henley-On-Thames Funeral Directors
  • “Nothing was too much trouble for Claudine.  Her attention to detail and general helpfulness were outstanding!”
    Mr Jones, Henley-On-Thames Funeral Directors
  • “Just a big thank you to all involved with Mum's funeral (including "Prince" and "Pride", the horses drawing her hearse).”
    Mrs Bliss, Thatcham Funeral Directors
  • “We were very impressed with the company and staff at a difficult time.”
    The Bateman Family, Thatcham Funeral Directors
  • “Thanks for all of your service, help and advice, which made a very difficult and sad time for us a lot easier to cope with, leading up to and on the day.”
    Mrs Martin, Caversham Funeral Directors
  • “At a very difficult time, you all managed to be most helpful and thoroughly dependable.  Thank you. ”
    The Lindley Family, Caversham Funeral Directors
  • “Ken was very helpful and accommodating of our requests.  Thank you.”
    Mrs Emmett, Caversham Funeral Directors
  • “Tara was fantastic.  She helped us through what was an awful situation - we will always be grateful to her!”
    Mrs Groom, Maidenhead Funeral Directors
  • “Claudine was very helpful, professional and understanding.  Everyone I met with was very kind and made the process a little easier.”
    Mrs Bishop, Henley-On-Thames Funeral Directors
  • “Heidi helped us greatly at this very difficult and upsetting time for which we are very grateful.”
    The Morrison Family, Wokingham Funeral Directors
  • “You have a very professional service which makes life for the bereaved and all that are facing it much easier and simpler to get through.  What you did for me and my family was absolutely invaluable - Thank you.”
    Mr Hutchison, Wokingham Funeral Directors
  • “Had only good comments from attendants to funeral - very impressive.  Would like to express my thanks to all staff involved.”
    Ms Karim, Bracknell Funeral Directors
  • “Tina and all the staff could not have been more kind and helpful, especially arranging the funeral long distance as my Mother died while I was on holiday abroad.  Thank you!”
    Mrs Lander, Bracknell Funeral Directors
  • “We could not have asked for better care at such a difficult time.  Tina and her team were so caring and understanding both leading up to, on the day and afterwards.  Very many thanks again.”
    Mrs Braithwaite, Bracknell Funeral Directors
  • “We would ideally have liked a little longer at the Crematorium.  Muriel was excellent throughout and gave really practical and important advice.  Thanks.”
    Mr Bettison, Bracknell Funeral Directors
  • “I would definitely recommend your company for your kindness and understanding at a difficult time.”
    Beven Family, Bracknell Funeral Directors
  • “Throughout the whole process, Tina was professional, kind and understanding.  Any queries we had were dealt with promptly and efficiently.  We will definitely recommend your business to others.”
    Mrs Shellard, Bracknell Funeral Directors
  • “A.B. Walker has given us a wonderful experience with a professional kind and warm approach to our needs. We were looked after very well until the end.  It is always a wonderful experience with A.B. Walker.  Thank you.”
    Mrs Palladino, Reading Funeral Directors
  • “Planning a loved one's funeral is never easy but Ruth and the team made it so much easier showing such care and compassion throughout.  We could not have done it without them, thank you.”
    Mrs Coffman, Reading Funeral Directors
  • “Alison was fantastic from the start and very informative and easy to reach when we needed her.  Bradley on the day made what was a very hard day (as we lost our baby) as easy as possible.  This is an excellent company who really value and respect their customers.”
    Mr and Mrs Woods, Reading Funeral Directors
  • “We as a family, would like to thank you for all being so very helpful and putting us at ease at such a sad time. Also special thanks to Simon Fox.”
    Mrs Swift, Reading Funeral Directors
  • “Thank you so much for everything.  Clare was lovely and James did a fab job.  Once again, thank you.”
    Mrs Penison, Reading Funeral Directors
  • “We just wanted to say thank you for everything.  The funeral arrangements were perfect, all your staff were so polite and helpful.  ”
    Mrs Ward, Reading Funeral Directors
  • “At a time of need, a fabulous service offered. Liz was ALWAYS available by email or phone, even for the smallest things - Thank you.”
    Sehran Family, Reading Funeral Directors
  • “Because I live out of the area, your communication and update were excellent and made the whole process go extremely smoothly.  I am incredibly grateful.  ”
    Mrs Goldstone, Reading Funeral Directors
  • “Everything positive and made a sad occasion easier to deal with.”
    Mr Shaw, Reading Funeral Directors
  • “Clare and Josie were fantastic.  The whole day was summed up by friends saying it's the best funeral service they have ever attended. ”
    Mr Smith, Reading Funeral Directors
  • “Your wonderful service relieved a lot of the stress at this horrible time.”
    Mrs Bushnell, Reading Funeral Directors
  • “Your staff were particularly helpful and sympathetic but exceptional service received by David and Claire was much appreciated at a very emotional and sad time.”
    Mrs Itta, Reading Funeral Directors
  • “Excellent service from start to finish and beyond.  Very impressed and would highly recommend.”
    Miss Barnby, Bracknell Funeral Directors
  • “Everything went seamlessly and was handled with great care, sensitivity and efficiency.  It is rare these days to encounter excellent service across the board but that is exactly what A.B. Walker provided.”
    Mr Myett, Caversham Funeral Directors
  • “The service was excellent.  Made our experience much easier, thank you.”
    Mrs Preston, Caversham Funeral Directors
  • “Excellent service on all counts.  Thank you for making a difficult occasion easy and problem-free.”
    Mrs Barnes, Caversham Funeral Directors
  • “Both Claudine and Emily, the Celebrant, were exceptionally kind and helpful.”
    The Tooher Family, Henley-On-Thames Funeral Directors
  • “Very impressed by how well everything went and the amount of help I received. Made the funeral easier than I imagined.  Thank you.”
    Mr Spicer, Reading Funeral Directors
  • “We appreciated that we were never pressured to pay for more options than we wanted, thanks.”
    Mrs Mott, Reading Funeral Directors
  • “All of your staff have been very professional and respectful, they have also been approachable and understanding.”
    Mr Ilshey, Reading Funeral Directors
  • “Very helpful service particularly by David when the ashes were interned.”
    The Frazier Family, Reading Funeral Directors
  • “Thank you to all your staff on the worst days of my life, they were all excellent.”
    Mrs Dear, Reading Funeral Directors
  • “The gesture of Tony Grimshaw walking Susan through Sonning was both unexpected and very much appreciated.”
    Reading Funeral Directors
  • “I was particularly impressed with our driver on the day.  Just the right balance between professionalism and sympathy.”
    Kirwan Family, Reading Funeral Directors
  • “Thank you for a fantastic jot at a difficult time, your staff were excellent.”
    Mr Hurley, Reading Funeral Directors
  • “Excellent service, many thanks.”
    The Norris Family, Reading Funeral Directors
  • “I was pleased with the service provided and the arrangements put in place.  Claudine handled everything very well and I shan’t hesitate to recommend Walkers to others in need of Funeral Directors.”
    The Toy Family, Reading Funeral Directors
  • “I just wanted to write and thank you and your team so much for the lovely funeral for my Mum.  As sad as the day was, it was just what we wanted and I am sure that my Mum would have approved.”
    Mrs Minns, Thatcham Funeral Directors
  • “Cannot fault anything from the girls in your office in Thatcham to everyone involved.”
    Mr Rowbottom, Thatcham Funeral Directors
  • “It was a pleasure to work with your company.”
    Mrs Canney, Thatcham Funeral Directors
  • “James Hall was very helpful and sympathetic on the day of the funeral.”
    Wokingham Funeral Directors
  • “Pam was incredible and Simon’s team – 10 out of 10!”
    Mr Clarke, Wokingham Funeral Directors
  • “I would like to express my gratitude and thanks for all your assistance.  Your professionalism from our first meeting was exemplary.   Nothing was ever too much and everything that we discussed was carried out efficiently, promptly and appropriately.  The day ran as organised by you, and to perfection; we could not have asked for a better service.  Your team were professional, kind and sympathetic.  It gladdens my heart to think there are still companies that can provide such a high quality faultless service, with a team representing them they can be proud of.”
    Mrs Silk, Wokingham Funeral Directors
  • “We all felt the funeral went very well and have had good feedback from other mourners.  For both this funeral and that of my father we felt that AB Walker gave an excellent service.”
    Mrs Reeve, Wokingham Funeral Directors
  • “The service we received all through was excellent.  All staff are a credit to the firm.”
    Bracknell Funeral Directors
  • “At a time of such heartbreak, Muriel was amazing, compassionate and professional.   All our requests were met (and exceeded) by her.  Thank you!  Can’t sing Muriel’s praises enough.”
    The Clark Family, Bracknell Funeral Directors
  • “We were delighted with the service provided and would not hesitate to recommend.”
    Mrs Storey, Bracknell Funeral Directors
  • “We found Ken very helpful.”
    Mrs Jackson, Caversham Funeral Directors
  • “The whole service was faultless, I could not have wished for more.”
    The McCarthy Family, Henley-On-Thames Funeral Directors
  • “An excellent service.”
    Mrs Symes, Henley-On-Thames Funeral Directors
  • “The whole of your team have been a credit to A.B. Walkers, in past years you also managed the funeral arrangements for my mother and father which was equally as well managed, so I know this was not just a 'one off' but a sign of a company that is truly professional and caring.”
    Mr Hagger, Reading Funeral Directors
  • “James and Jacqui were both professional – very helpful throughout.”
    Mrs Smith, Reading Funeral Directors
  • “Overall everything was as I expected and in line with your local reputation.”
    The Bateman Family, Reading Funeral Directors
  • “Jacqui has the perfect manner for dealing with the bereaved, very professional but kindly too.  We felt very much at ease in her company and funeral was very well organised. Thanks to all of you.”
    Mrs Graham, Reading Funeral Directors
  • “Arranging a funeral for your husband is not an easy thing to do, but Clare’s knowledge and caring attitude helped us to arrange the perfect funeral for him.  Thank you.”
    Mrs Webb, Reading Funeral Directors
  • “Ruth was very kind and caring in her contacts with me.  Her thoroughness and conscientiousness was very good.  Thank you.”
    Mrs Pitt, Reading Funeral Directors
  • “Thank you Alison and Julian for your care, time and service.”
    Mr Winslade, Reading Funeral Directors
  • “The funeral was arranged very smoothly with no fuss.”
    Reading Funeral Directors
  • “Friendly, helpful and professional.”
    Mr Rolls, Reading Funeral Directors
  • “Couldn’t have been better.  The minister and all your staff were kind, considerate, helpful and caring.”
    Reading Funeral Directors
  • “We were very pleased with the services, arrangements and Catherine’s patience with all of the changes we made.”
    Mrs Edwards, Thatcham Funeral Directors
  • “The whole process was treated with highest dignity and sensitivity.  The gentleman who walked in front of the hearse was amazing.  We were overwhelmed with distance and dignity applied.  Thank you.”
    Mrs Wells, Thatcham Funeral Directors
  • “Pam was very helpful and reassuring during a very difficult time.  Thank you!  On the day James looked after us well too.”
    The Corfe Family, Wokingham Funeral Directors
  • “Pleasant staff and extremely helpful.”
    Mr Sams, Wokingham Funeral Directors
  • “Both Heidi and Pam were professional, friendly and helpful.  So was James, the Funeral Conductor and Jose, the lovely Civil Celebrant.  Thank you all for making a very difficult time easier and the day itself as enjoyable as possible!”
    Wokingham Funeral Directors
  • “Thank you – you were very supportive and kept us informed.”
    Mrs Reynolds, Wokingham Funeral Directors
  • “I found Heidi and Pam very helpful, friendly and professional which really helped me.”
    Mr Correale, Wokingham Funeral Directors
  • “Excellent service at every step.  Thanks to Pam Aramo and Matthew Walker who ensured that my immediate family and I were looked after perfectly at this difficult and emotional time.  I will be pleased to recommend you to others in the future.”
    Mr Weston, Wokingham Funeral Directors
  • “We would like to thank everyone involved in the funeral of our late son, especially Carolyn who was kind and patient and took us through what was a nightmare time for us.  We were pleased with the service.”
    The Robinson Family, Thatcham Funeral Directors
  • “As with my Mother’s funeral – first class service!  Thank you.”
    The Boxall Family, Thatcham Funeral Directors
  • “Thank you.  Your service is 100% excellent.”
    The Roth Family, Reading Funeral Directors
  • “Kate was particularly kind and helpful.”
    Mr Scott, Reading Funeral Directors
  • “Many thanks for all your help and professional service.”
    The Lenney Family, Reading Funeral Directors
  • “I would like special thanks to go to Jacqui for her help and support in arranging mum’s funeral and to Simon and his team on the day.  They were wonderful.  Thank you so much.”
    Mrs Hewett, Reading Funeral Directors
  • “Thank you all for the help and kindness you gave us.”
    Mrs Briers, Reading Funeral Directors
  • “Ruth was excellent, to the point, efficient, effective and empathetic.”
    Mr Burt, Reading Funeral Directors
  • “We would like to thank Alison and all the staff very much for making a difficult period a lot easier and making the whole process more bearable.”
    Mr Martin, Reading Funeral Directors
  • “All the staff were excellent and there was no rush on any aspect.  A sad day made without worry.  Highly recommended.”
    The Haskey Family, Caversham Funeral Directors
  • “Could not fault the service we received, made the day much easier for all.  Thank you.”
    Mrs Dawson, Caversham Funeral Directors
  • “Thank you to all involved in making this such a dignified event.  You did my Dad proud!”
    The Nixon Family, Caversham Funeral Directors
  • “Wonderful, caring service from all staff at a difficult time.”
    Mrs Holder, Bracknell Funeral Directors
  • “Very good service given.”
    The Greenwood Family, Bracknell Funeral Directors
  • “The whole experience even on such a sad occasion was handled impeccably and the whole process made much easier by your friendly and experienced staff.”
    The Armstrong Family, Bracknell Funeral Directors
  • “We were absolutely delighted with every aspect provided by you and your company and I would not hesitate to recommend you to anyone requiring your services in the future.  James was a tremendous support for us on the day and made sure everything ran smoothly and on time.”
    Mr Storey, Bracknell Funeral Directors
  • “Heidi was excellent in all respects and A.B. Walker fully lived up to the reputation we’d heard.
    Thank you.”
    Mr Trott, Wokingham Funeral Directors
  • “Tony was perfect, so attentive.  So were the other pallbearers.  Thank you everyone for making the funeral so wonderful.”
    Mrs Ayres, Wokingham Funeral Directors
  • “All contact with your company was excellent; your administrator (Pam) was very gentle and caring at a most difficult time.  Thank you.”
    The Weston Family, Wokingham Funeral Directors
  • “Team leader on the day was excellent; very professional, empathetic, caring and supportive – can’t thank him enough.”
    The Murphy Family, Wokingham Funeral Directors
  • “First class service from first contact.”
    The Bathe Family, Thatcham Funeral Directors
  • “Found all of your staff very helpful, kind and patient.”
    Mrs Callender, Reading Funeral Directors
  • “Alison and Simon were fantastic – Real assets to your company.”
    Mrs Ballard, Reading Funeral Directors
  • “I work within the funeral industry myself and am extremely impressed with your overall service.”
    The Norcatt Family, Reading Funeral Directors
  • “Thank you so very much for our excellent service at a very, very difficult time for our family.  You were all amazing.”
    The Chaloner Family, Reading Funeral Directors
  • “Jacqui knew intuitively what would be helpful and what to guide us on.  All your staff from Reception to back room are to be complimented.”
    The Fletcher Family, Reading Funeral Directors
  • “The help, advice and support received was very good.  A very stressful time made a bit easier thanks to all staff concerned.”
    Mrs McAulifee, Reading Funeral Directors
  • “We found that all members of staff we came across were extremely helpful and caring of our needs.  Jacqui went that extra mile to make sure everything went well, fully understanding all our needs.”
    Mrs Nash, Reading Funeral Directors
  • “Liz was excellent from the initial visit when Dad talked about pre-payment options through to finalizing arrangements.  She is an excellent ambassador for A.B. Walker & Son.”
    Mrs Goodridge, Reading Funeral Directors
  • “We very much appreciated the care and service provided.  Many thanks.”
    Mrs Laing, Reading Funeral Directors
  • “All your staff are the best – helpful and very good.  Claire is very good, thank you.”
    Mr Young, Reading Funeral Directors
  • “Cannot fault Walkers in anything.  Very friendly and caring staff.  The funeral day was very dignified and personal.  Everything was done in a caring manner.”
    The Norris Family, Reading Funeral Directors
  • “My Father died 2.5 years earlier, so I dealt with Alison again (by choice) and essentially duplicated his funeral for Mum.  Many thanks!”
    Mrs Apsimen, Reading Funeral Directors
  • “I would never have managed to get through this time without Claudine.”
    Mrs Whittall, Henley-On-Thames Funeral Directors
  • “Everyone we met made us feel at ease and were very respectful.  Thank you for making such a sad time have happy memories.”
    The Wells Family, Caversham Funeral Directors
  • “I and my brother do appreciate your helpful support following the passing of our beloved mother in 2009 and father now.”
    Mr Birch, Caversham Funeral Directors
  • “We were very happy with the funeral arrangements and will be recommending Walkers to friends and family.  Thank you.”
    Mr Smart, Caversham Funeral Directors
  • “Muriel was very kind and understanding for both my parents’ funerals with you. James was a lovely man – he made the day very special for us all.”
    Mrs West, Bracknell Funeral Directors
  • “Excellent care and help at such a difficult time.  Appreciated continued contact throughout.”
    The Butler Family, Bracknell Funeral Directors

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Reading Funeral Directors
Bracknell Funeral Directors
Caversham Funeral Directors
Henley-On-Thames Funeral Directors
Maidenhead Funeral Directors
Thatcham Funeral Directors
Wokingham Funeral Directors