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What People Say

What People Say

Following every funeral and memorial, we send a feedback card to the family. We value every single comment and we keep records of all the feedback we have received. These individuals have given us permission to publish their feedback and we have included any suggestions for improvement to give a balanced view.

  • “Alex and Mark were perfect”
    Mr & Mrs D. Collis
  • “Alex was very kind and helpful. On the day of the funeral Mark was very friendly but also very professional.”
    Mrs Margaret Evans
  • “Ruth was very helpful in caring fir our Mum and our family at a very difficult time. You are all very professional.”
  • “Ruth was very helpful; everyone was so professional.”
  • “Before, during and after the service - all flowed well without feeling rushed. I knew I could go to Ruth about anything.”
    Mrs May Norris
  • “Charlotte was kind and attentive. Everyone went out of their way to cover every detail.”
  • “The speed of getting details organised was really good. Want to mention Carolyn and Tony”
    Mr Allan Crichton
  • “Melanie was very helpful and nothing was too much trouble. Also very kind and gave good advice.”
  • “Ken was very helpful”
  • “The driver was excellent in organising us. Melanie listened to my endless stories about family members - thank you!”
    Ms Bronagh Cosgrove
  • “Pam was very helpful with the arrangements and also very kind and sympathetic to our needs.”
    Mrs Sylvia Weatherill
  • “Heidi, Pam and Simon were a a great help all round.”
  • “It was all done exactly as my dad would have wished. Heidi was exceptional.”
  • “Everything was perfect. Muriel was so kind and thoughtful.”
    Mr Michael Smith
  • “Calm and friendly approach throughout the whole process. From the time we first met Muriel to the finish with James - very professional.”
    Mrs Jeanette Read
  • “All was done really well. Tina very informative and helpful”
    Mrs Helen Hearne
  • “Everything was done to make the process easy and stress free. Muriel and all the team were great.”
  • “Every aspect was totally professional - showed respect. Charlie was excellent along with Simon and the lady on reception.”
    Mrs Carol Langford
  • “Paul walked in front of the hearse. We did not expect this - perfect. Charlotte was so patient and understanding. She came up with suggestions too.”
    Mrs Joyce Manning
  • “Joanne was extremely kind and helpful”
    Rita Dykes
  • “You met our expectations - All staff excellent”
    Mr Alan Mitchell
  • “You cared. Shelley was great. Yvonne at Reception was warm & welcoming.”
  • “Very professional and courteous. All of the team were very good. The driver on the day was very kind and courteous.”
  • “I was extremely pleased with the service and quality of work.”
    Stephanie Pryor
  • “My mother's funeral arrangements were first class. All staff were were very compassionate and helpful. Very high standard”
    R. Phillips
  • “You couldn't improve - you have always been excellent in handling affairs for all my family”
    C. Tarrant
  • “I have always appreciated the standard of service given to both the clergy and the bereaved families. I fail to see how you can do any better”
    Revd. Clive Jones
  • “Excellent in every way”
    Ian Argyll
  • “I am extremely happy with the end result. The masonry is excellent quality. Your undertakers deserve a mention, ours was a real gentleman when the ashes were interred in pouring rain!”
    Shirley Cullup
  • “My Mum has always used Walkers, and I am not the last of my family to be using you. No one as good!”
    Sandra Davies
  • “Dawn was extremely helpful, particularly regarding obtaining permission from the grave owner. Thank you, Dawn”
    Mrs Helen Simpson
  • “Excellent support from caring staff. ”
    Pietro Panetta
  • “I don't think you can improve your service!”
    M Bromley
  • “Everything was dealt with in a single visit including floral tributes - superb! Alex was so patient and understanding and made the whole experience of planning a funeral as easy as it could be.”
    Mr David McFiggens
  • “Melanie was very accommodating throughout the process”
  • “You provide a lot of help and guidance. Ken and Melanie were very kind and understanding. They helped with all the arrangements and made everything easier”
    Mrs Julie Kemp
  • “Melanie was so supportive and we felt she really understood us”
    Mrs Joanne Farquhar
  • “Carolyn very helpful and professional. tony on the day was very kind”
    Mrs Anne Stopher
  • “Carolyn and Mark were both incredibly helpful and patient”
    Mrs G Curtis-Read
  • “Carolyn was very understanding with our wishes”
    Mr William Matthews
  • “Heidi was very helpful and responded to e-mails promptly and efficiently”
  • “Heidi mentioned things that my sister and I hadn't thought of for Mum's funeral”
    Miss Sharon Tyrrell
  • “The service you provided on the day of the death was more than we expected. Simon and his team on the day of the funeral provided excellent and courteous service. Heidi was very helpful and explained everything so professionally”
    Mrs Diane Lynch
  • “Ruth was very helpful as was the funeral director on the day”
    Ms Cherie Smartt
  • “Good team work, which gave confidence”
    Mrs Karen Boynton
  • “Both ladies in the Tilehurst office were helpful, informative and showed empathy”
    Mrs Pat Muirhead
  • “Care and consideration by all staff involved. Muriel was always available to answer any queries. In my experience I don't think you could improve”
    Mrs Jennifer Cook
  • “Muriel was so professional and just nice. David, the conductor was thoroughly professional and quietly helpful to me on the day. I honestly don't think you could do any better!”
  • “Prompt, reliable, professional service from start to finish”
    Mrs Angela Phelps
  • “Smooth running, and Matt was extremely helpful”
    Mrs Kerry Brooker
  • “Keep doing what you do already!”
    Mrs Margaret Appleby
  • “The drivers of the hearse and car were very kind and made sure my elderly mother was supported”
    Mr B Smith
  • “I planned everything via e-mail as I live in the States - Melanie was fantastic and very patient”
    Joanne Tweddle
  • “Very compassionate - Melanie was excellent”
    Susan Ashcroft
  • “So professional in all matters. Heidi was so kind and nothing was too much trouble when making a request”
    Mrs Jennifer Brotherson
  • “Pam showed compassion and was very kind during our meeting”
    Mrs Linda White
  • “Could trust that everything would be done without chasing up. Heidi was very responsive and considerate”
  • “You were able to accommodate a short date for the Mother of the church to be able to run the service. As she is a close friend of the family this was crucial so thank you!”
    Mike Zubke
  • “Took all the stress out of a very difficult situation. Ruth at Tilehurst was very caring and helpful”
    Mrs Ellen Hands
  • “Care and attention to details”
  • “All round fantastic and professional service”
    Mrs Tracy Smith
  • “Great job!”
    Adrian Perry
  • “Muriel was very helpful and David at the funeral was very polite and helped conduct us through the day”
    Mr David Vigurs
  • “Everything exceeded my expectations”
    Linda Collinson
  • “Carolyn - outstanding customer care in the whole process. Everyone involved showed great respect”
    Mr Ernest Prince
  • “Very happy - had lovely remarks on what a lovely country funeral”
    Mrs Joanna Hale
  • “All members of staff satisfied my expectations”
    Mr Peter Liquorish
  • “Your service was exemplary”
  • “Shelley was very helpful in organising dates etc, and Tony led us through the day discreetly”
    Mr Peter O'Sullivan
  • “All were very professional”
    Mrs Sylvia Shelley
  • “Everyone was nice, kind and thoughtful”
    Mr David Cane
  • “Compassion and flexibility - A magnificent team”
    Mr Clifford Davis
  • “Very professional and helpful”
    Mrs Marilyn Lord
  • “This company goes beyond what is expected in your time of grief”
    Mr Michael Collins
  • “Heidi was particularly helpful and responded to all the queries we had.”
    Mr L Bugg
  • “Pamela made us feel comfortable in a difficult decision-making time.”
    Mrs Christine Boreham
  • “Pamela made the whole process very easy.”
  • “Very respectful and dedicated.”
  • “Tina was fantastic in dealing with all the arrangements and requests.”
    Mrs Melanie Bradley
  • “

    Tina and Muriel managed to make the best impression.  Than

    I greatly appreciate the professionalism and support I had from the team.

    ”
  • “Muriel and everyone else we spoke to were all just perfect in their manner.”
    Mrs Pyne
  • “Service was exceptional”
    Mrs Deborah Williams
  • “Carolyn was very kind, professional and understanding.”
  • “Melanie provided such a professional and very friendly support”
    Mr J Flinn
  • “Melanie was extremely helpful, courteous and very professional at all times.”
    Mr Warwick Fry
  • “Carolyn was very helpful and responsive”
    Mrs Kathy Stevenson
  • “Kept in touch with me throughout the process. Ken's kindness and attention to detail”
    Sarah
  • “Immediate response to our request for help. Melanie is an angel!”
  • “Care throughout the process. Melanie was so caring and helpful”
    Peter Aggiss
  • “Care throughout the process. Melanie was so caring and helpful”
    Peter Aggiss
  • “Ruth was very sympathetic and kind.”
    Mike Dormer
  • “Alex was wonderful has a very calming way of putting one at ease. Ruth also was very helpful”
    Michelle Lay
  • “Bringing my husband home first, and walking slowly down the road. also, our car driver was very sensitive”
  • “Ruth - Attention to detail and a good ear”
  • “A great team overall. Many thanks! Charlotte took good care of the preparations and of course Julian on the day ”
  • “Mr Walker called before the funeral to check all was OK. Charli was wonderful throughout, helpful and approachable”
    Mrs Jan Saunders
  • “My sincere thanks to your whole team”
    Mrs Susan Allen
  • “Shelley and all the staff - You all did a great job!”
    B W Emery
  • “Appreciated being informed of what was to happen on the day”
  • “Charlotte for me was perfect, also the receptionist was great at relaxing me”
    Mrs Maureen Short

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