Operations Team Leader
Reading
Operations Team Leader role
AB Walker, a family owned funeral director based in Reading are seeking a dynamic and diplomatic individual to work alongside the Operations Manager to assist in the coordination and development of our experienced team of funeral operatives. Priding ourselves on excellent customer care, you will help ensure we consistently deliver a seamless and sensitive service.
We are seeking an individual who can motivate and lead through a hands-on approach and can-do attitude. We wish to encourage a light touch management style that empowers everyone to contribute towards the delivery of excellence.
Key duties and responsibilities
- Coordination and support of general funeral duties, including the of bringing of deceased into our care, mortuary duties, vehicle maintenance, workshop duties, and building maintenance
- Control and monitor annual leave and sick leave, authorise overtime, and conduct risk assessments
- Play a key role in the recruitment and induction of new team members
- Assist in the personal development of the funeral operative team through encouragement, training, coaching and communication
- Actively monitor team wellbeing, considering the physical and mental challenges of funeral duties and building resilience and strength
- Report directly to, work closely with, and support the Operations Manager in achieving departmental goals.
Personal skills
- Experience of supervising a small team
- Prior experience in the funeral industry is desirable
- Demonstrate the highest standards in personal presentation, motivation, and attention to detail
- Possess a firm but fair approach
- Exhibit good written and verbal communication skills
- Must hold a full, clean, manual driving license.
Working hours
Monday to Friday, 8.30am to 5.30pm
Assist with an on-call rota to provide our services outside of standard working hours.
Salary and benefits
Salary: On application
Benefits include:
- 20 days holiday plus bank holidays
- Day off for your birthday
- Uniform provided
- Bike to work scheme
- Access to Mental Health First Aiders and Employee Assistance Programme
- Private medical insurance
- Company pension
- BUPA cash plan.
Apply now to join our team
All interested candidates should complete this application form.
We welcome candidates from diverse backgrounds and experiences, as we believe in the strength of a varied and inclusive workforce.
Working at AB Walker
We are a diverse group with a wide mixture of backgrounds, ages and skills. We share the common goal of delivering the very best funeral and memorial services in a caring and professional way.
About AB Walker
We are an independent, family owned and run funeral director. We’ve spent nearly 200 years helping people arrange funerals with care, compassion and understanding.