Frequently Asked Questions

• Can I take out a plan for someone else?˅˄

  Yes, simply complete the ‘plan holder’s representative’ section of the application process. 

  We will arrange for all correspondence to be sent to you, however if paying by fixed monthly payment, please note the plan holder will be contacted directly by AXA Wealth Ltd who provide this payment option.

• What if I move to a different area?˅˄

  Please let us know you are moving so we can update our records. You will have the option to move your plan to a different funeral director, if required.

• What if I die whilst on holiday?˅˄

  As an additional benefit, should you die away from home but within mainland UK, we will arrange transportation back to the funeral home.  Overseas transportation is not included in your plan.

• What happens if A. B. Walker goes out of business?˅˄

  In the unlikely event that this happens, we will inform you and appoint a new funeral director in accordance with your wishes.

• What if I have special requests for my funeral?˅˄

  You can tell us about any special wishes for your funeral when you apply.  If these incur additional costs, not covered by your plan, you will be advised of the cost and these will need to be paid at the time of the funeral.

• What happens when I die?˅˄

  As a plan holder you will receive a membership pack containing contact details for your funeral director. When the time comes your family simply contacts the funeral director and quotes your plan number. The funeral director will then take care of all the arrangements.

• What happens with my money?˅˄

  Your payments are protected.  Depending on how you have chosen to pay, your money will be paid into the Golden Charter Trust or a life insurance policy with AXA Wealth Ltd.  It will be held there until needed to pay for your funeral arrangements.

• What happens if I die before I have made all of my payments?˅˄

  Your funeral will be carried out provided arrangements are in place for the balance to be paid by the family or estate.

• What if I have a different funeral plan?˅˄

  We do not accept any other type of funeral plan – we can review your existing policy and advise you on your options should you wish us to assist in your funeral.

• What are the options for payment?˅˄

  • One single payment
  • 12 monthly payments (interest free)
  • Low cost instalment option (deposit required and subject to interest charges)
  • Fixed monthly payment  - payments will be used by Golden Charter to buy a life assurance policy

• What if I want to cancel?˅˄

  If you cancel within 30 days we will refund the payment you have made.

• What if I want to change the details?˅˄

  You can contact us or Golden Charter to inform us of any change in personal details or your funeral requirements.

Other FAQ Pages